26.8.11
UNIGATE Fieldbus Gateway CANopen® - ProfibusDP V. 2.3
37
Deutschmann Automation GmbH & Co. KG
Servicing
11 Servicing
Should questions which are not covered in this Manual crop up, please contact us directly.
Please note down the following information before calling:
•
Device designation
•
Serial number (S/N)
•
Article number
•
Error number and error description
You can reach us during hotline hours which are as follows
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday.
Deutschmann Automation GmbH
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Tel.: +49
6434
9433-0
Fax: +49
6434
9433-44
Hotline: +49 6434 9433-33
E-mail:
service@deutschmann.de
11.1 Returning a device
If you return a device, we require as comprehensive a fault/error description as possible. We
require the following information in particular:
•
What error number was displayed?
•
What is the supply voltage (±0.5 V) with gateway connected?
•
What were you last doing or what last happened on the device (programming, error on
power-up, ...)?
The more precise information a fault/error description you provide, the more exactly we will be
able to pinpoint the possible causes.
11.2 Downloading PC software and GSD files etc.
You can download the current version of WINGATE
®
and the current GSD-file (DAGW2862.gsd)
free of charge from our homepage at
http://www.deutschmann.de