Can't massage or heat.
Power cord problem, please make sure the indicator lit.
Remote control problem, please make sure the indicator lit.
Please check this manual and make sure power cord and remote control
connect to the right wire (there are 4 wires need to be connected).
The wires inside the chair is damaged, which we check every chair before
shipped out to make sure it's ok.
Check that you have the right voltage.
Never use force on the cable or plug.
Never pull the cable with wet hands.
When removing the plug, hold the plug, do not pull on the cable.
Do not use the lift chair system if either the cable or the plug are
damaged.
If the lift chair is not working, check the following chart.
Make sure you turn the power off and unplug from the wall outlet.
If you have any questions, please contact us.
Problems and solutions
The lift chair does not function when the button on the
control unit is activated.
Check that the plug is pushed into the wall oultlet properly.
Troubleshooting
Do not disassemble the lift chair:
Do not remove the back of the lift chair .
Do not try to disassemble or repair the lift chair yourself.
Tampering with the lift chair will void your warranty.
Correct way to handle the electrical plug:
Check whether the power supply button is on.
