Product Guide ineo 1051/1200
45
Actions for Initial Failures
In case of problem occurred within one week after installation of the product, it should be reported with IQR
Service Call on CSES attention to PP Support Dept.2.
¾
During the 1st stage, please report initial failure immediately as IQR Service Call on CSES
¾
Other actions are the same with Out-of-Box Problems
Note: Above mentioned "Problem occurred within one week" doesn't contain incidental jam and errors in
operation caused by users.
2.nd Support Stage
Outline of activity
¾
The 2nd support stage is for six months after the end of the 1st support stage. Depending on the product
quality status, the period may be extended.
¾
During this period, PP Support Dept. 2 focuses on verification of effectiveness of the corrective actions
implemented against problems during the 1st support stage.
¾
The field support stage ends by the end of the 2nd stage. After that, each sales company takes the
leading role in the local support activities.
Communication tool
Tool
Outline
Up to
Remarks
PER
¾
Sales companies use PER only for
critical problems that they judge escalation
to PP Support Dept. 2 is necessary, after
having clarified the conditions.
No specific
time limit
R&I
¾
Sales companies use R&I when
information related to product, manual,
training, parts or other is necessary.
No specific
time limit
For the request regarding specification
change, clearly state if it is for the
current model or future models.
Installation & Maintenance
ORU list
This item will be filled out later.
Consumables list
*1: Following life varies depending on the mode used by users.
No.
Parts Name
Weight
Qty
Life(page)
Product No.
Product code
1 Toner
2,100g
1
11
9
K*
1
(5%)
TN011
A0TH0D0
2 Drum - 1
1,000K*
1
DR011
A0THP60
3 Developer
2,000g 1 1,
0
00K*
1
DV011
A0TH560
*All exclusively used on ineo 1051/1200.
Installation Time
This item will be filled out later.
Main body and Options installation
See installation manual for details.
