User's Guide
- 171 -
Paper jam message remains after jam is cleared
Action
Yes
No
1. Do either of the following:
-
Select
Next
>
>
Clear the jam, press OK
>
.
2. Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
technical
support
.
The problem is
solved.
Jammed pages are not reprinted
Action
Yes
No
1. Turn on jam recovery.
a. From the printer control panel, navigate to:
Settings
>
General Settings
>
Print Recovery
>
Jam
Recovery
b. Select
On
or
Auto
.
c. Depending on your printer model, press
or touch
Submit
.
2. Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact
technical
support
.