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5. Technical Support and Return Merchandise Authorization
(RMA)
5.1. Technical Support
After reading and following the troubleshooting and validation procedures and
still not being able to resolve an issue, please feel free to contact DG technical
support. For users in the United States, technical support is available from 9 a.m.
to 5 p.m. Eastern Time. You may also fax or e-mail your questions to us. For
prompt assistance, please include your voice telephone number.
DG Technologies Technical Support
Phone: (248) 888-2000
Fax: (248) 888-9977
E-mail:
techsupp@dgtech.com
Web site:
Users not residing in the United States should contact your local DG representative or e-mail
5.2. Return Merchandise Authorization (RMA)
If technical support has deemed that there may be a physical problem with your
VSI, you will be issued you an RMA number. You would then return the product
along with any documentation of ownership you have (proof of purchase/price) to
the following address:
Product Service/Repairs
Attn: RMA# xxxxxxx
DG Technologies
33604 West 8 Mile Road
Farmington Hills, MI 48335