DH2 Solutions Ltd is a company registered in England and Wales. Registered number: 08808540. VAT Reg. No. 180 6294 02
Registered office: Unit 25G2, Springfield Commercial Centre, Bagley Lane, Farsley, Leeds, LS28 5LY
Tel:
0113 2564572
Email:
Web:
Grid Pad 12 - User Guide
Remote support
The remote support option can be in different locations depending on your current version. If there is
no direct link in the “Settings” page of your Grid Set, then please look on the
Windows desktop for an
icon called
‘
Support
’, ‘TeamViewer’ or ‘Smartbox support’
Please check the following locations.
1)
Settings on the home page of Grid 3
2)
Windows desk-top
3)
F
older called ‘Support’ on Windows desk
-top
4)
The Windows icon in the bottom left corner.
Software updates.
Frequently Windows and Grid 3 will have updates available and may automatically download them.
These updates provide a variety of system fixes and feature upgrades. We recommend you install the
latest updates as and when they are released. Should you have any difficulty in doing this, we are
more than happy to help. You may find that if your system is not working correctly, or running slowly,
that there could be an update downloading or waiting to be installed in the background. Please let
the download complete, and then follow any instructions. If there are no messages on screen, or if
there are no obvious signs of an update in progress, please just re-boot the Grid Pad. This can often
complete the installation process, and return the device back to normal service.
When the Grid Pad is installing the updates,
it is very important that you do not force the device to
turn off
and make sure that the Grid Pad is connected to the charger and is charging. If the device is
turned off whilst installing the updates it may damage the device and stop it working completely.
Corrupted updates can lead to the device being returned to our office or Smartbox for a system rebuild
fix.
Contact details
If you are having difficulty with your system or any questions, please contact the DH2 Solutions team
for further help. Our office is open 9am-5pm Monday to Friday. If your call is outside of these hours,
then you can leave a message with your name, contact number and a brief description of the problem.
We will call you back as quickly as possible when the office is next open. Alternatively, you can report
the issue via email if this is more convenient for you.
Telephone: 0113 256 4572
Email: info@dh2solutions.co.uk
