Why isn’t the chart keeping time or running slow?
• The chart may be hung up or restricted, possibly caused by a rip on the outer edge of the chart or the CHART
HUB, or the chart may be caught between the arm and pen arm platform.
• Incorrect chart installed for the selected chart speed.
Why did the chart stop turning?
• Chart hung up or restricted, (ripped chart)
• Unit may be “locked up”, this can be confirmed by pressing any of the buttons on the keypad, if the unit is locked
up there will be no response to button presses and the Chart Recorder may appear to be working, but the readings
won’t change, also the chart will not rotate. Remove power and battery, and then re-power.
Why don’t the display and chart match?
• DIP SWITCHES set for a specific range, but using chart for another range, or vice versa.
• Pen not inserted on pen arm all the way
• To adjust pen to match chart see “PEN HOME Adjust” section of this manual.
Why does the display read PROB?
• Check the sensor pod and KTC probe. Make sure it is properly plugged into the unit.
• Is the unit locked up? This can be confirmed by pressing any of the buttons on the keypad, if the unit is locked
up there will be no response to button presses and the unit may appear to be working, but the readings won’t
change, also the chart will not rotate. Remove power and battery, and then re-power.
Why does calibration seem to be off?
• What is the tolerance of the unit it’s being compared to? It’s ok if the unit is within the sum of the two tolerances.
• Has an outside calibration house attempted calibration? It may not have been adjusted properly.
• Walk through calibration adjustment, found in the manual
Why won’t the battery back-up work?
• Are there good batteries in the chart recorder?
• Keep in mind that battery backup varies significantly depending on temperature, pen movement and chart
rotation speed.
• If there was a momentary power outage (Brown out), the unit may not have had enough time to recognize this
and switch to battery mode. (The Chart Recorder may lock up or shut off in this situation) This situation may also
occur if the unit is plugged into an outlet that shares the circuit with other machinery that has phase motors or
compressors that cycle periodically. As these other machines cycle, they momentarily have a high current draw,
therefore drawing from the unit.
Why won’t the chart recorder respond to changes?
• Is the unit locked up? This can be confirmed by pressing any of the buttons on the keypad, if the unit is locked
up there will be no response to button presses and the unit may appear to be working, but the readings won’t
change, also the chart will not rotate. Remove power and batteries, and then re-power.
Why won’t the unit power up?
• Remove the batteries and power adapter for a minute or two, this will reset the unit. The unit should respond
when the adapter is plugged in.
Dickson warrants that this line of instruments will be
free from defects in material and workmanship under
normal use and service for a period of twelve months
after delivery.
This warranty does not cover routine calibration and
battery replacement. For Specifications and Technical
Support go to DicksonData.com.
Contact Customer Service at 630.543.3747 for a Return
Authorization Number (RA) before returning any
instrument. Please have the model and serial numbers
and PO ready before calling.
Note: Dickson shall not be liable for consequential
or incidental damages resulting from failure or
malfunction of its products.
REPLACEABLE SENSOR™ CERTIFICATE
OF VALIDATION
Dickson ensures that the Replaceable Sensors™ / Instruments listed below were
developed, tested and validated together.
Replaceable Sensor™ Model: R400
Instrument Model: KT6P1, KT6P2, KT6P5
Operation:
The Instruments and Replaceable Sensor™ models listed above were
specifically designed to work together. No other sensors will work with the Instrument
models listed. No other Instrument will work with the Replaceable Sensors™ listed.
The Replaceable Sensor™ must be connected to the Instrument for the Instrument to
operate properly.
Calibration:
Only the Replaceable Sensor™ is calibrated. The sensor, and all
calibration defaults and adjustments are stored on the Replaceable Sensor™. Accuracy
is strictly controlled by the sensor – no adjustments are made by the Instrument.
Readings are sent from the Replaceable Sensor™ to the Instrument for storage
purposes only. Certificates of Calibration / NISTs are only supplied for the Replaceable
Sensor™ for this reason.
Recalibration:
When a Replaceable Sensor™ is due for recalibration the existing
Replaceable Sensor™ can be replaced with a new Replaceable Sensor™ thus
eliminating the need to return the entire instrument for recalibration. Replaceable
Sensors™ can be returned for recalibration as well.
FAC
TROUBLESHOOTING
WARRANTY
FACTORY SERVICE AND RETURNS
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