DIEBOLD NIXDORF DN 250 Series, Operator'S Manual

Page 1: ...ugh the Wall Cash System Operator Manual 01750340329 E Public This document is property of Diebold Nixdorf and is intended for customer use A written license agreement with Diebold Nixdorf is not requ...

Page 2: ...should be treated as confidential material for security reasons Any unauthorized disclosure or use of confidential material may violate the U S Theft of Trade Secrets provisions of Section 1832 of Ti...

Page 3: ...e Remarks 01750340329 A 06 2019 Original Edition 01750340329 B 11 2020 Minor corrections 01750340329 C 06 2021 Replacement of the trim logo added Describing how to adjust the headphone volume Copyrigh...

Page 4: ...l Control Unit 3 18 3 4 2 LED Codes 3 19 3 5 Card box removable 3 21 3 6 Card box lockable 3 22 3 7 Remote Status Indicator 3 23 3 8 Technical Data 3 25 3 8 1 General installation conditions 3 25 3 8...

Page 5: ...lockable 4 42 4 9 1 Opening the card box 4 42 4 9 2 Removing cards 4 43 4 9 3 Closing the card box 4 43 4 10 Accessing the UPS 4 45 4 11 Scanning Barcodes 4 46 4 12 Opening Closing the operator panel...

Page 6: ...10 Overall view 3 15 Figure 3 16 Operator Panel 10 Plug connections 3 16 Figure 3 17 External Control Unit Overview 3 17 Figure 3 18 Removable card box 3 21 Figure 3 19 Lockable card box 3 22 Figure...

Page 7: ...Opening the lockable card box 4 42 Figure 4 29 Lockable card box Removing cards 4 43 Figure 4 30 Closing the lockable card box 4 43 Figure 4 31 Locking the lockable card box 4 44 Figure 4 32 Unlockin...

Page 8: ...lectrical characteristics 3 25 Table 3 4 Installation specifications 3 27 Table 3 5 Heat dissipation 3 28 Table 3 6 Climatic environmental conditions according to EN 60721 3 28 Table 3 7 Noise rating...

Page 9: ...tion A description of the system and the components used see Section 3 Steps that are required for correct operation of the system and access to components of the system chassis fascia and safe see Se...

Page 10: ...note describes a hazard with a medium degree of risk which if not avoided could result in death or grave bodily injury CAUTION This warning note describes a hazard with a low degree of risk which if...

Page 11: ...age Warning of hot surface Warning of hand injuries Warning of counter rotating rollers Warning of sharp object Warning of laser radiation Warning of obstacles in the head area Table 1 2 Mandatory Sig...

Page 12: ...of fatal injury through contact with live parts Before performing any cleaning mainte nance or repair work disconnect the system from the main power supply for details see Section 2 4 l Switch off the...

Page 13: ...ER In case of an emergency e g damaged cabinets controls or power cables liquids or for eign objects in the system take the following steps Switch the system voltage free immediately by l Switching of...

Page 14: ...may be carried out only by authorized specialist staff Unauthorized opening of the system or repair work carried out improperly could result in considerable danger to the user In case of noncomplianc...

Page 15: ...tended for release under normal or reasonably foreseeable conditions of use Our system product contains EGDME 1 2 dimethoxyethane ethylene glycol dimethyl ether CAS no 110 71 4 as an electrolyte in li...

Page 16: ...igin 3 To ensure the power supply is fully discon nected disconnect the power supply cable from the electrical socket 1 Alternatively the power supply can be interrupted by switching off the circuit b...

Page 17: ...1 3 1 System Overview 3 1 1 3 1 1 Overall View 3 1 1 1 3 1 1 1 Overall view from the front TD 01575 01 Figure 3 1 System overview Overall view 1 System 2 Control Panel Copyright 2021 Diebold Nixdorf...

Page 18: ...ear view 1 UPS optional 6 Rear door lock 2 System 7 Safe 3 Ventilation holes 8 Number combination lock 4 Operator panel inspection window optional 9 Locking release handle of the safe 5 Lock of inspec...

Page 19: ...overview Rear door opened operator panel without inspection window 1 PC 6 Recycling module upper unit 2 External control unit 7 Release of the recycling module 3 Operator panel 8 Component carrier lat...

Page 20: ...ned operator panel without inspection window 1 PC 6 Operator keyboard 2 Release for the operator panel 7 Recycling module upper unit 3 Operator panel 8 Release of the recycling module 4 External contr...

Page 21: ...Components Component carrier pulled out TD 01575 05 Figure 3 5 System overview Component carrier pulled out 1 Card reader 3 Journal printer 2 Receipt printer 4 Card hopper compartment Copyright 2021 D...

Page 22: ...Description Inside view 3 1 2 TD 01575 11 Figure 3 6 System overview System components 1 Fan 2 PC 3 Fan Copyright 2021 Diebold Nixdorf 01750340329 E 3 6...

Page 23: ...er 3 Mirror showing surroundings 13 Fingerprint scanner 4 Fascia lighting 14 Money deposit withdrawal shutter 5 Function keys 15 Brightness sensor 6 Card reader 16 Receipt output 7 Logo area 17 Enviro...

Page 24: ...r 3 Mirror showing surroundings 14 Money deposit withdrawal shutter 4 Fascia lighting 15 Brightness sensor 6 DIP card reader 16 Receipt output 7 Logo area 17 Environmental camera 8 Cash slot camera 18...

Page 25: ...Figure 3 9 Fascia components 1 User guidance for receipt output 2 User guidance for card reader 3 User guidance for depositing withdrawing money 4 User guidance for contactless card reader Copyright 2...

Page 26: ...ption 3 1 4 3 1 4 Safe Components 2 1 TD 01575 08 Figure 3 10 System overview Safe components 1 Customer connection box top 2 Customer connection box bottom Copyright 2021 Diebold Nixdorf 01750340329...

Page 27: ...e de picted schematically in the following illustrations The operation and maintenance of the cash components are described in the component specific Operator Manuals see chapter Corresponding documen...

Page 28: ...er Unit 2 Unlocking lever for lower unit 3 Unlocking lever for lower unit Depending on the component the unlocking lever can be located on either the left or the right The unlocking lever is marked in...

Page 29: ...n 3 1 6 3 1 6 Logo in the trim Position of the logo Figure 3 13 Position of the trim logo 1 Trim label Dimensions of the logo Figure 3 14 Dimensions of the logo Copyright 2021 Diebold Nixdorf 01750340...

Page 30: ...ic software in stalled on the system T SOP The T SOP supports activities such as changing the paper roll of the journal printer or changing car tridges in the recycling module The T SOP is called via...

Page 31: ...After 30 minutes of inactivity the OP10 will automatically switch to its standby mode 1 2 TD 01573 410 Figure 3 15 Operator Panel 10 Overall view 1 Status LED 2 On Off switch Table 3 1 Status LED Col...

Page 32: ...Description 1 2 3 TD 01573 408 Figure 3 16 Operator Panel 10 Plug connections 1 Micro USB 3 DC In 2 Display port 4 Copyright 2021 Diebold Nixdorf 01750340329 E 3 16...

Page 33: ...rol unit 1 7 6 5 2 3 4 Figure 3 17 External Control Unit Overview 1 ON OFF LED 5 Service button 2 Supply voltage LED 6 Service LED 3 State of charge LED full 7 ON OFF button 4 UPS LED Copyright 2021 D...

Page 34: ...switched off System starts Push button operation longer than 5 seconds Forced shutdown system powers down uncontrolled Service button The Service button is used to call the product specific software...

Page 35: ...3 4 2 2 Battery status indicator with active battery source State of charge LED full Status UPS LED Description ON OFF Battery has more than 40 capacity remaining OFF ON Battery has 40 or less capacit...

Page 36: ...Description ON T SOP is active or emulated switch is in service position FLASHING T SOP is active 36V and or 25V are switched off OFF T SOP is inactive and emulated switch is in in operation position...

Page 37: ...e NOTE Drawn in customer cards are stored in the card box Empty the box regularly see Section 4 8 1 2 TD 01576 08 Figure 3 18 Removable card box 1 Key operated lock 2 Card insertion slot Copyright 202...

Page 38: ...e NOTE Drawn in customer cards are stored in the card box Empty the box regularly see Section 4 9 1 2 TD 01576 14 Figure 3 19 Lockable card box 1 Key operated lock 2 Card insertion slot Copyright 2021...

Page 39: ...s of the system In contrast to the Remote Status Indicator Standard the Remote Status Indicator Audio also features an acoustic signal generator If the indicator is red 1 a continuous tone is also gen...

Page 40: ...r has occurred in form customer care 2 Yellow SUPPLIES REQUIRED maintenance required Follow the instructions displayed on the operator panel and or the monitor 3 Green IN SERVICE The system is in oper...

Page 41: ...ance for rated frequency 1 1 3 8 1 2 3 8 1 2 System Requirements 100 120 V 220 240 V Idle mode Operation max Idle mode Operation max Rated current consumption 1 0 A 6 5 A 0 5 A 3 5 A Active power 105...

Page 42: ...y specific safety plug Fuse Device air conditioner 10 A slow blow fuse or 16 A automatic circuit breaker 10 A slow blow fuse or 16 A automatic circuit breaker Heating 1 10 A slow blow fuse or 16 A aut...

Page 43: ...12 80 kN m CEN III safe System weight 642 kg 1415 37 lb 672 kg 1481 51 lb Surface load 14 12 kN m 14 78 kN m CEN IV safe System weight 651 kg 1435 21 lb 681 kg 1501 35 lb Surface load 14 32 kN m 14 98...

Page 44: ...e mode Operation Workplace related sound pressure level LpAm at adja cent workplace 35 dB 54 dB typical operating cycle configuration dependent NOTE Noise emissions should be taken into account when s...

Page 45: ...ked and or secured against unauthorized opening If the electromechanical locking mechanism is activated you will not be able to turn the key in the door lock of the rear door The door lock will be dis...

Page 46: ...re 4 1 Opening the rear door 1 Insert the key in the rear door lock 1 2 Turn the key clockwise 2 3 Open the rear door 4 1 1 2 4 1 1 2 Closing the rear door 1 Close the rear door in reverse order see S...

Page 47: ...st one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system NOTE The standard key supplied with the device i...

Page 48: ...ys tem first Indexes on the number combination lock 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 1 2 1 Changing index 2 Opening index Setting the number combination on the number combination lock NOTE Turn the...

Page 49: ...ckwise and stop with 50 positioned exactly below the opening index 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 3 Then turn the dial of the number combination lock clockwise as far as possible This releases the...

Page 50: ...key into the lock 6 Turn the key clockwise as far as possible 7 Turn the locking unlocking lever or wheel counterclockwise as far as possible 8 Open the safe door as far as possible Copyright 2021 Di...

Page 51: ...3 Exit the product specific software 2 1 4 Turn the key counter clockwise as far as possible 1 5 Remove the key from the lock 2 1 6 Close the cap of the lock if installed NOTE To change the number co...

Page 52: ...g the number combina tion 7 To discard the number combination rotate the dial at least one full turn counterclock wise and then at least four turns clockwise 1 Close the system see chapter Opening clo...

Page 53: ...turer s operating instructions included with the system 3 Original keys These keys are used to open the safe door after system installation 4 1 2 2 1 4 1 2 2 1 Customizing the key operated lock NOTE R...

Page 54: ...the safe door either remove the sealing plug of the service opening or push the flap of the service opening aside 5 Press the pushbutton behind the sealing plug or the flap and keep it pressed 6 Inser...

Page 55: ...10 1 2 1 Changing index 2 Opening index 1 Open the lock with the existing combination see sections Opening closing the safe door with fac tory setting or with customized lock 2 Open the safe door 3 C...

Page 56: ...1 Rotate the dial counterclockwise until 60 is under the changing index for the fourth time 2 Rotate the dial clockwise until 33 is under the changing index for the third time 3 Rotate the dial count...

Page 57: ...nation lock is opened in the same way as the first one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system...

Page 58: ...m the intruder alarm sys tem first Opening the number combination lock with 3 digit code NOTE Turn the dial slowly and steadily Never use force and do not turn the dial back if you turn past a number...

Page 59: ...he third time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 4 Turn the dial counterclockwise until the third number appears exactly below the opening index for the second time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10...

Page 60: ...Operation 1 6 Open the key operated lock cap if installed 7 Insert the original key into the lock 8 Turn the key clockwise as far as possible Copyright 2021 Diebold Nixdorf 01750340329 E 4 16...

Page 61: ...Operation 9 Turn the locking unlocking lever or wheel counterclockwise as far as possible 10 Open the safe door as far as possible Copyright 2021 Diebold Nixdorf 01750340329 E 4 17...

Page 62: ...e 2 Exit the product specific software 2 1 3 Turn the key counter clockwise as far as possible 1 4 Remove the key from the lock 2 1 5 Close the cap of the lock if installed NOTE To change the number c...

Page 63: ...0 2 0 10 Changing discarding the number combina tion 6 To discard the number combination rotate the dial at least one full turn counterclock wise and then at least four turns clockwise Copyright 2021...

Page 64: ...D 01575 27 Figure 4 2 Opening the control panel 2 Press the two latching mechanisms 1 down simultaneously The control panel springs open 3 Pull out the control panel to the front 2 4 2 2 4 2 2 Closing...

Page 65: ...on of the external control unit can be found in chapter Description section System overview 4 3 1 4 3 1 Starting up the System NOTE After shutting down the system you must wait at least five minutes b...

Page 66: ...Turning off the System Gain access to the external control unit see chapter Description section System over view 1 Press the On Off button on the external control unit see chapter Section 3 4 C The Sy...

Page 67: ...nknote path for example in the event of a banknote jam Depending on the configuration of the system the head module can only be accessed in the event of a jam or under general circumstances by opening...

Page 68: ...by using the system key alone In this case the system can only be opened by using the system key and opening the safe door 4 4 1 1 4 4 1 1 Activation in normal mode 1 Turn the system key 45 clockwise...

Page 69: ...ery The 9V block battery is not contained in the delivery package and must be purchased sep arately from a specialist retailer Accessories required 9V block battery 1 Figure 4 5 9V block battery label...

Page 70: ...l mod ule is activated NOTE Disconnecting the block battery from the battery contact in the safe After activating the electromechanical access control module and opening the system you must disconnect...

Page 71: ...e rear door see Section 4 1 1 2 Open the safe door see Section 4 1 2 3 Pull out the upper unit towards the rear until it stops see Section 4 7 Figure 4 7 Mechanical access control 2 4 Pull the Bowden...

Page 72: ...n In the basic version the rear door is opened via the standard lock see Opening closing the rear door For systems with electromechanical access control please note the activation procedure see Activa...

Page 73: ...Operation Figure 4 9 Releasing the safe 8 Select Unlock Safe Figure 4 10 Safe Enforcer RL has been opened 9 The Safe Enforcer has been opened Copyright 2021 Diebold Nixdorf 01750340329 E 4 29...

Page 74: ...ck bat tery The 9V block battery is not contained in the delivery package and must be purchased sep arately from a specialist retailer Accessories required 9V block battery 1 Open the safe door see Se...

Page 75: ...ol mod ule is activated NOTE Disconnecting the block battery from the battery contact in the safe After activating the electromechanical access control module and opening the system you must disconnec...

Page 76: ...1575 15 Figure 4 13 Opening the optional lock 1 1 Turn the master key clockwise 1 1 2 Figure 4 14 Opening the optional lock 2 2 Turn the double bit key 1 counterclock wise 2 C The rear door can now be...

Page 77: ...Figure 4 15 Calling the T SOP Gain access to the external control unit see chapter Description section System over view Make sure the power switch is in ON posi tion 1 Actuate the Service button on t...

Page 78: ...shown schematically The operation and maintenance of the cash components is described in the component specific operator manual 4 7 1 4 7 1 Pulling out Pushing in upper unit 2 1 Figure 4 16 Pulling o...

Page 79: ...igure 4 18 Pulling out the Lower Unit Note the different positions of the release lever 1 Depending on the component the release lever can be located on the left or right side of the component The rel...

Page 80: ...Operation 1 2 2 Figure 4 19 Pushing in the Lower Unit 3 Push the lower unit 1 into the system by using the release lever 2 Copyright 2021 Diebold Nixdorf 01750340329 E 4 36...

Page 81: ...o the mounting fixture if the card inser tion slot is closed by the lock mechanism In this case no ID cards can be transported to the card box and the system may shut down Before the card box is pushe...

Page 82: ...e key into the lock 3 Turn the key as far as possible in the direc tion of the arrow 1 TD 01576 05 Figure 4 22 Opening the removable card box 4 Open the hinged cover 1 in the direction of the arrow NO...

Page 83: ...Operation TD 01576 06 Figure 4 23 Removable card box Removing cards 5 Remove any ID cards upwards see arrow Copyright 2021 Diebold Nixdorf 01750340329 E 4 39...

Page 84: ...ing the removable card box 1 Close the cover of the card box in the direc tion of the arrow TD 01576 04 Figure 4 25 Locking the removable card box 2 With the cover closed turn the key in the di rectio...

Page 85: ...1 TD 01576 03 Figure 4 26 Pushing in the removable card box 1 Push the card box 1 into its mount 2 until it audibly locks into place 2 Exit the product specific software 3 Close the DN Series 250 Cop...

Page 86: ...Insert the key into the lock 2 Turn the key as far as possible in the direc tion of the arrow 1 TD 01576 11 Figure 4 28 Opening the lockable card box 3 Open the hinged cover 1 in the direction of the...

Page 87: ...y ID cards upwards see arrow 4 9 3 4 9 3 Closing the card box NOTE The key can only be removed from the lock when the card box is locked TD 01576 09 Figure 4 30 Closing the lockable card box 1 Close t...

Page 88: ...le card box 2 With the cover closed turn the key in the di rection of the arrow to lock the card box 3 Remove the key NOTE Reset the card counter using the product specific software application specif...

Page 89: ...gure 4 32 Unlocking the UPS Cover 1 Insert the key into the lock of the UPS cover 1 2 Turn the key counterclockwise 2 TD 01575 29 Figure 4 33 Removing the UPS cover 3 Remove the UPS cover to the rear...

Page 90: ...5 32 Figure 4 34 Scanning barcodes Take care to ensure that the read area of the barcode scanner is not dirty or covered over 1 Hold the barcode in front of the read area of the barcode reader 1 Copyr...

Page 91: ...differs however depending on the version and will be explained in the following chapter 4 12 1 4 12 1 Opening closing the operator panel with inspection window 4 12 1 1 4 12 1 1 Opening the operator p...

Page 92: ...pection window 3 Open the inspection window of the operator panel 1 4 12 1 2 4 12 1 2 Closing the operator panel inspection window 1 Close the operator panel inspection window in reverse order see Sec...

Page 93: ...r panel TD 01575 18 Figure 4 37 Lifting up lowering the operator panel 1 Pull the release mechanism 1 upwards 2 Swing the operator panel open as far as pos sible 2 Lowering the operator panel 3 Swing...

Page 94: ...l the fascia out all the way see Section 4 2 Figure 4 38 Releasing the logo unit and lifting it up 2 Press the latch downwards at the two posi tions 1 3 Swing the logo unit upwards 2 Figure 4 39 Chang...

Page 95: ...Operation 8 Close the fascia see Section 4 2 Copyright 2021 Diebold Nixdorf 01750340329 E 4 51...

Page 96: ...ne volume The volume for the headset connection 1 can be set at four levels by pressing a button 2 Pressing the button once increases the volume by one level After pressing the button for the fourth t...

Page 97: ...the system surface Spray the cleaning agent onto a cleaning cloth and use the moist cloth to wipe the sur face NOTE Only use approved cleaning utilities Only use the cleaning agents listed below to cl...

Page 98: ...ities Only use the cleaning agents listed below to clean the keyboards 1 Clean the keyboard with a brush and the cleaning utilities listed below Table 5 2 Approved cleaning agents for keyboards Cleani...

Page 99: ...isted below to clean the displays Table 5 3 Approved cleaning agents for the LCD Cleaning interval According to soiling Cleaning utilities Diebold Nixdorf TFT LCD screen cleaner Article no 01750097334...

Page 100: ...bserve the respective national regulations with regard to the disposal of elec trical equipment Electrical equipment should not be disposed of as normal municipal waste within the EU crossed out wheel...

Page 101: ...EMC Directive 2014 30 EU Low Voltage Directive 2014 35 EC RoHS Directive 2011 65 EU The corresponding statement of compliance has been issued by Diebold Nixdorf Heinz Nixdorf Ring 1 33106 Paderborn G...

Page 102: ...requency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a resi dential area is lik...

Page 103: ...e not needed for longer periods of time and at the end of work Disposing of used consumables Please dispose of printer consumables used batteries as well as cleaning and maintenance materials in accor...

Page 104: ...ignation for the door that enables access to the system or to the components T SOP The T SOP or product specific software supports you in activities that are necessary for operating the system determi...

Page 105: ...DIEBOLD NIXDORF 5995 Mayfair Road North Canton OH 44720 United States 2021 Diebold Nixdorf Incorporated All Rights Reserved...