DIEBOLD NIXDORF DN 490 Operator'S Manual Download

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Operation

-0

-1

TD-01701-17

Figure 4-14:

Accessing the Receipt / Journal Printer

System (upper chassis)

Receipt printer

Printer tray handle

Fascia not shown for clarity.

4-34

Summary of Contents for DN 490

Page 1: ...DN Series 490 Island Drive up System Operator Manual 01750337284 C...

Page 2: ...should be treated as confidential material for security reasons Any unauthorized disclosure or use of confidential material may violate the U S Theft of Trade Secrets provisions of Section 1832 of Ti...

Page 3: ...ispenser CMD V6C Lower Unit 3 32 3 4 6 Cash Dispenser CMD V6C Supply Cassettes 3 34 3 4 7 Cash Dispenser CMD V6C Reject Retract Cassette 3 35 3 4 8 Cash Dispenser CMD V6C Cassette Physical Description...

Page 4: ...ing the Keyboards 5 1 A Related Documentation A 1 B Technical Data B 1 B 1 Electrical Characteristics B 1 B 2 System Conditions B 2 B 3 Installation Specifications B 3 B 4 Effective Power and Heat Out...

Page 5: ...ure 4 4 T SOP Power Down Specific Modules Screen 4 5 Figure 4 5 Opening the Fascia 4 6 Figure 4 6 Closing the Fascia 4 7 Figure 4 7 Opening the Safe Door Cover 4 9 Figure 4 8 Closing the Safe Door Cov...

Page 6: ...ions of the Supply Cassette 3 36 Table 3 8 Weight of the Cassette 3 36 Table 3 9 Media Accommodated by the Cassette 3 36 Table 3 10 Media Capacity of the Cassette 3 36 Table 3 11 Media Capacity of the...

Page 7: ...devices used in the system Section 3 Accessing the upper chassis and safe Section 4 Cleaning the exterior of the system Section 5 Related documentation Appendix A To perform maintenance on an individ...

Page 8: ...ore removing or installing devices 2 2 2 2 Radio Interference Label WARNING This is a class A product In a domestic environment this product may cause radio interfer ence in which case the user may be...

Page 9: ...elf Lay all connecting cables in such a way that they will not be stepped on or tripped over damaged or crushed in any way Have damaged power cables replaced immediately Make sure that there is always...

Page 10: ...uals Also avoid light reflections and synchronize the cycles wherever possible Ensure that monitors re fresh rates are as high as possible Repairs DANGER Repair work on the system or on the components...

Page 11: ...not be used in combination with other devices mutually ex clusive The DN Series 490 island drive up system is a front load free standing system The system dispenses cash and presents transaction recor...

Page 13: ...elected before servicing the system 3 1 2 3 1 2 Device Usage Table 3 1 lists the devices in the system and who would generally use them Section 3 2 Section 3 3 and Section 3 4 contain a brief descript...

Page 14: ...uide lights X Consumer display X X Safe devices locks X ID scanner driver license X X Bar code reader X X Microphone X Fingerprint scanner X 3 1 3 3 1 3 Maintenance Tasks Maintenance keeps the system...

Page 15: ...scia The devices and features on the fascia either have labels that help the consumer use the device or user guide lights to lead the consumer through the transaction A typical configuration of the fa...

Page 17: ...Edge secure card reader slot 8 Motorized card reader slot 8 Dip card reader slot 9 Task light 10 Encrypting PIN pad consumer keypad 11 Check deposit module slot 12 NFC contactless card reader 13 Coin...

Page 18: ...e consumer through a transaction by calling attention to the next step in the transaction These lights can display in colors and are used by the devices in the figure below TD 01701 04 Figure 3 3 User...

Page 19: ...nt for security purposes After a sample is taken access to a system is granted if the fingerprint matches the stored sample See Figure 3 2 and Figure 3 4 TD 01717 20 1 2 Figure 3 4 Fingerprint Scanner...

Page 20: ...ule Coin dispenser TP29 journal printer TP31R with retract receipt printer Heater upper chassis Air conditioner External control unit System power ON OFF button Battery option present Service button P...

Page 21: ...es 1 Cash recycler or cash dispenser upper unit with optional P lock 2 Coin dispenser 3 Receipt printer 4 External control unit 5 Air conditioner 6 Journal printer 7 Heater upper chassis 8 Check depos...

Page 22: ...h recycling module lower unit For more information refer to the DN Series Recycling Module RM4V Operator Manual Order Num ber 01750308109 or DN Series Recycling Module RM4H Dispenser Operator Manual O...

Page 23: ...ed to an output tray behind the fascia of the system where the consumer can receive it once the shutter is opened If the media is too mutilated or wrinkled or if multiple notes are picked at the same...

Page 24: ...gned to ac cept a stack of up to 30 checks and to provide the banking network with MICR data and image of each check Checks can be inserted face up or face down with the short edge first for proper or...

Page 25: ...four different denominations For more information refer to the DN Series Coin Dispenser Operator Manual Order Number 01750333943 TD 01701 06 Figure 3 9 Coin Dispenser 1 Coin dispenser 2 Upper chassis...

Page 26: ...P29 journal printer can process paper rolls which have been coated on their upper side Refer to the Journal Printer TP29 Operator Manual Order Number 01750333697 Figure 3 10 TP29 Journal Printer Copyr...

Page 27: ...er Heater upper chassis The heater is mounted to the rear wall of the upper chassis See Figure 3 12 During cold weather the heater helps maintain the operating temperature in the fascia area of the sy...

Page 28: ...System Description TD 01701 07 Figure 3 12 Air Conditioner and Heater upper chassis 1 Heater 2 Upper chassis 3 Fascia 4 Air conditioner Copyright 2021 Diebold Nixdorf 01750337284 C 3 18...

Page 29: ...em The ON OFF LED lights up After the system has completely powered up the operating system of the system loads Battery Option Present The battery option present LEDs can indicate various battery stat...

Page 30: ...ontrol Unit 1 7 6 5 2 3 4 Figure 3 13 External Control Unit Overview 1 On Off LED 5 Service button 2 Main voltage LED 6 Service LED 3 Charging status LED full 7 On Off Button 4 Status UPS LED Copyrigh...

Page 31: ...ith On Off Led switched off System starts Push button operation longer than 5 seconds Forced shutdown system shuts down uncontrolled Service button The Service button is used to call the product speci...

Page 32: ...ies are partially charged bottom red LED is on and not flashing the system will power itself back on The system can also be powered on in this state by pressing the power switch refer to Figure 3 13 3...

Page 33: ...shuts down 3 3 1 2 4 3 3 1 2 4 Service LED Service LED Description ON T SOP is active or emulated switch is in service position FLASHING T SOP is active 36V and or 25V are switched off OFF T SOP is i...

Page 34: ...upply cassettes Cash dispenser CMD V6C reject retract cassette Recycling Module RM4 standard cassette Recycling Module RM4H All in cassette Recycling Module RM4H cassette physical description Safe loc...

Page 35: ...Devices Located in the Safe 1 Cash recycler RM4V All In cassette with multi purpose bin 2 Safe lock boltwork 3 Heater 4 Cash recycler RM4V lower unit 5 Cash recycler RM4V recycling cassettes Copyrigh...

Page 36: ...3 TD 01701 60 Figure 3 15 More Devices Located in the Safe 1 Cash dispenser CMD V6C reject retract cassette 2 Cash dispenser CMD V6C supply cassettes 3 Cash dispenser CMD V6C lower unit Copyright 2021...

Page 37: ...scription TD 01717 21 1 2 3 Figure 3 16 Devices Located in the Safe RM4H 1 Safe 2 Recycling module lower unit horizontal 3 Recycling module recycling cassettes Copyright 2021 Diebold Nixdorf 017503372...

Page 38: ...he deposit cycle the system denomi nates validates counts and stores the media in the recycling cassettes The media is drawn from the cassettes and transported to the system s withdrawal area If the m...

Page 39: ...secure recycling cassette with a lock see Figure 3 19 The secure cassette can use security seals to indicate tampering The cassettes can be re moved and reinserted into the cash recycler lower unit mu...

Page 41: ...the recycling cassettes If currency is not taken by the customer the currency is re tracted into the multipurpose retract bin on the back of the All In cassette TD 00262 59 Figure 3 20 RM4V All In Ca...

Page 42: ...hes 85 mm 3 34 inches Thickness 0 08 mm to 0 18 mm All In cassette Width 120 mm 4 72 inches 182 mm 7 2 inches Height 60 mm 2 36 inches 85 mm 3 34 inches Thickness 0 08 mm to 0 18 mm Table 3 6 Media Ca...

Page 43: ...formation refer to the DN Series CMD V6C Cash Dispenser Operating Manual Order Number 01750342709 TD 01710 05 1 2 3 4 5 6 7 8 9 12 10 11 TD 01710 05 Figure 3 21 CMD V6C Lower Unit Copyright 2021 Diebo...

Page 44: ...module 10 Supply cassette release lever 11 Supply cassette release lever 12 Reject Retract cassette 3 4 6 3 4 6 Cash Dispenser CMD V6C Supply Cassettes The front door of the supply cassette opens with...

Page 45: ...tte Notes that are stored in the reject retract cassette were recognized as counterfeit money damaged or were not removed by the customer during the cash out procedure TD 01710 07 Figure 3 23 CMD V6C...

Page 46: ...ct cassette Table 3 9 Media Accommodated by the Cassette Dimension Minimum Maximum Supply cassette Width 105 mm 4 13 inches 185 mm 7 18 inches Height 58 mm 2 28 inches 85 mm 3 35 inches Thickness 0 08...

Page 47: ...y stored in the fixed position reel storage es crow after being deposited This enables the banknotes to be returned if the deposit procedure is canceled After the customer has confirmed the transactio...

Page 48: ...System Description 1 2 3 4 5 6 7 Figure 3 24 RM4H Lower Unit 1 All in Box 2 Distributor module 3 Safe compartment 4 through 7 Recycling cassettes Copyright 2021 Diebold Nixdorf 01750337284 C 3 38...

Page 49: ...nknotes for cash dispensing The standard cassette is available in a basic mid range or high end configuration 1 2 3 4 5 6 Figure 3 25 Standard Cassette Basic Midrange 1 Cover 2 LED display Status disp...

Page 50: ...a secure or convenience cassette The primary compartment latches or un locks like the recycling cassettes 3 2 4 1 5 Figure 3 26 All in Cassette 1 Cover 2 Location for rating cassette label 3 Handle 4...

Page 51: ...33 lb 3 4 12 1 2 3 4 12 1 2 Compact cassette Basic Midrange Banknote length 105 mm 185 mm 4 13 7 28 Banknote height 58 mm 85 mm 2 28 3 35 Banknote thickness 0 08 mm 0 12 mm 0 003 0 005 Stack length 20...

Page 52: ...Banknote length 105 mm 185 mm 4 13 7 28 Banknote height 58 mm 85 mm 2 28 3 35 Banknote thickness 0 08 mm 0 12 mm 0 003 0 005 Stack length 140 mm 5 51 Storage capacity More than 1000 Dimensions L x W...

Page 53: ...nknotes with a denomina tion of 50 euros 3 4 12 1 6 3 4 12 1 6 All In Box Banknote length 105 mm 185 mm 4 13 7 28 Banknote height 58 mm 85mm 2 28 3 35 Banknote thickness 0 08 mm 0 12mm 0 003 0 005 Sta...

Page 54: ...nd on electronic locks The duress combination is entered anti ambush available on single combination mechanical lock and on electronic locks Primary bolt work position sensor detects whether the bolt...

Page 55: ...cator audio also features an acoustic signal generator In the case of display 1 red an additional continuous tone is generated It can be deactivated using the Audio Reset key However the optical displ...

Page 56: ...he monitor If a error occurs in form your service representative 5 Key Audio Reset Switches the continuous tone off P lock The optional physical P lock protects against unauthorized opening and access...

Page 57: ...he check deposit module Section 4 6 Accessing the card retain bin and the card reader Section 4 7 Accessing the coin dispenser Section 4 8 Accessing the cash components RM4V or CMD V6C Section 4 9 How...

Page 58: ...ol unit can be installed at different positions in the system The position of the external control unit can be found in chapter Description section System overview 4 1 1 1 1 4 1 1 1 1 Starting up the...

Page 59: ...he system One way is to press and hold the service wrench button for 5 seconds to turn the modules off If the service wrench button is pressed and held again the modules will power back on The second...

Page 60: ...specific modules press the wrench button on the external control unit Figure 3 13 2 Refer to the T SOP Device Overview screen to power down specific power rails Figure 4 3 3 Refer to T SOP to power do...

Page 62: ...ck and open the fascia 2 Refer to Section 4 1 to place the system in the proper mode for maintenance 3 Refer to the appropriate section in this manual to access the desired component 4 Refer to the ap...

Page 63: ...atch in place 2 Push the fascia closed The fascia latches will lock automatically The fascia key does not need to be inserted or rotated in order to lock the fascia 3 Tug gently on the fascia after it...

Page 64: ...ronic combi nation locks Safe opening handles are used to release the safe door after you enter the correct combi nation on the mechanical combination lock or electronic combination lock keypad 4 3 1...

Page 65: ...Operation TD 01701 20 Figure 4 7 Opening the Safe Door Cover 1 System 2 Rotate the key counterclockwise 3 Lock assembly 4 Safe door cover 5 Safe door Copyright 2021 Diebold Nixdorf 01750337284 C 4 9...

Page 66: ...st one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system NOTE The standard key supplied with the device i...

Page 67: ...e safe or discarding the number combination may be blocked In this case you will have to disarm the intruder alarm sys tem first Indexes on the number combination lock 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0...

Page 68: ...ckwise and stop with 50 positioned exactly below the opening index 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 5 Then turn the dial of the number combination lock clockwise as far as possible This releases the...

Page 69: ...key into the lock 8 Turn the key clockwise as far as possible 9 Turn the locking unlocking lever or wheel counterclockwise as far as possible 10 Open the safe door as far as possible Copyright 2021 Di...

Page 70: ...3 Exit the product specific software 2 1 4 Turn the key counter clockwise as far as possible 1 5 Remove the key from the lock 2 1 6 Close the cap of the lock if installed NOTE To change the number co...

Page 71: ...one full turn counterclock wise and then at least four turns clockwise Frontload only 8 Close the system see section Opening closing the system doors 9 Close the front door or the standard design door...

Page 72: ...s operating instructions included with the system 3 Original keys These keys are used to open the safe door after system installation 4 3 2 2 1 4 3 2 2 1 Customizing the key operated lock NOTE Read th...

Page 73: ...the safe door either remove the sealing plug of the service opening or push the flap of the service opening aside 5 Press the pushbutton behind the sealing plug or the flap and keep it pressed 6 Inser...

Page 74: ...10 1 2 1 Changing index 2 Opening index 1 Open the lock with the existing combination see sections Opening closing the safe door with fac tory setting or with customized lock 2 Open the safe door 3 C...

Page 75: ...1 Rotate the dial counterclockwise until 60 is under the changing index for the fourth time 2 Rotate the dial clockwise until 33 is under the changing index for the third time 3 Rotate the dial count...

Page 76: ...nation lock is opened in the same way as the first one An electronic lock is also optionally available In this case please refer to the manufac turer s operating instructions included with the system...

Page 77: ...d to an alarm system opening the safe or discarding the number combination may be blocked In this case you will have to disarm the intruder alarm sys tem first Opening the number combination lock with...

Page 78: ...he third time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10 6 Turn the dial counterclockwise until the third number appears exactly below the opening index for the second time 0 90 8 0 7 0 6 0 50 4 0 3 0 2 0 10...

Page 79: ...Operation 1 8 Open the key operated lock cap if installed 9 Insert the original key into the lock 10 Turn the key clockwise as far as possible Copyright 2021 Diebold Nixdorf 01750337284 C 4 23...

Page 81: ...e 2 Exit the product specific software 2 1 3 Turn the key counter clockwise as far as possible 1 4 Remove the key from the lock 2 1 5 Close the cap of the lock if installed NOTE To change the number c...

Page 82: ...r combination rotate the dial at least one full turn counterclock wise and then at least four turns clockwise 7 Close the front door or the standard design door depending on the system used refer to t...

Page 83: ...er 3 Insert the safe door cover key into the lock located on the left side near the top of the safe door cover 4 Turn the key clockwise to lock the safe door cover 5 Tug gently on the safe door cover...

Page 84: ...embly release levers module handles device levers knobs etc See the figures be low for examples of these touch points TD 01701 11 Figure 4 9 Upper Chassis Touch Points 1 Coin dispenser tray release la...

Page 85: ...ration TD 01701 12 Figure 4 10 More Upper Chassis Touch Points 1 System 2 Printer tray handle 3 Check deposit module handle Fascia not shown for clarity Copyright 2021 Diebold Nixdorf 01750337284 C 4...

Page 86: ...ts 1 Recycling module RM4V cassettes 2 Loopback transport release latch 3 Recycling module RM4V lower unit release latch 4 Recycling module RM4V lower unit handle 5 Chest horizontal transport handle C...

Page 87: ...gure 4 12 More Safe Touch Points 1 Reject retract cassette handle 2 Head transport release lever 3 Supply cassette handles 4 Supply cassette release latches 5 Cash dispenser CMD V6C release latch Copy...

Page 88: ...ng Module 1 RM4H Recycling module cassettes 2 RM4H Recycling module cassette handle 3 RM4H Recycling module cassette lid release latch 4 RM4H Recycling module cassette release latch press down an inch...

Page 89: ...2 Using the printer tray handle slide out the printer tray 3 Perform specific maintenance procedures on the printer Refer to the module operating manuals listed in Appendix A for specific maintenance...

Page 90: ...01 17 1 2 3 TD 01701 17 Figure 4 14 Accessing the Receipt Journal Printer 1 System upper chassis 2 Receipt printer 3 Printer tray handle Fascia not shown for clarity Copyright 2021 Diebold Nixdorf 017...

Page 91: ...module Refer to the module oper ating manuals listed in Appendix A for specific maintenance procedures for this module 4 Push the check deposit module completely into the upper chassis 5 Close and loc...

Page 92: ...ard retain bin are mounted to the back of the fascia 3 Perform the necessary maintenance activity Refer to the module operating manuals listed in Appendix A for specific maintenance procedures for the...

Page 93: ...is now accessible 4 Perform the necessary maintenance activity Refer to the module operating manuals listed in Appendix A for specific maintenance procedures for the module 5 Push the coin dispenser t...

Page 94: ...hown schematically The operation and maintenance of the cash components is described in the component specific operator manual 4 9 1 4 9 1 Pulling out Pushing in the Upper Unit 2 1 Figure 4 18 Pulling...

Page 95: ...igure 4 20 Pulling out the Lower Unit Note the different positions of the release lever 1 Depending on the component the release lever can be located on the left or right side of the component The rel...

Page 97: ...ive 2 Bring the bar code to the scanner to be read 3 Place the scanner light at the center of the bar code and wait for the scanner to pick up the data 4 You may have to move the scanner light up and...

Page 98: ...he safe door is opened and the P lock is released then the upper unit can slide out of the upper chassis Access the P lock according to the following steps 1 Open the fascia 2 Open the safe door 3 Pul...

Page 99: ...Removable Card Box Perform the following steps to access the lockable removable card box in the system 1 Unlock and extend the fascia on its slide assemblies 2 The card reader and card box are mounte...

Page 100: ...eration TD 01717 25 1 2 3 Figure 4 25 Lockable Removable Card Box Location 1 Lockable removable card box 2 Card reader tray 3 Card box mounting bracket Copyright 2021 Diebold Nixdorf 01750337284 C 4 4...

Page 101: ...d box teeth close to prevent fishing of cards through the card box slot 4 Unlock the card box and open the cover Remove any cards 5 Close and lock the card box cover The card box resets and the teeth...

Page 102: ...in The motorized card reader has three types of card retain bins Lockable card retain bin Lockable and removable card retain box Section 4 12 Open bin Section 4 7 1 Unlock and open the fascia 2 The ca...

Page 104: ...ch as power washers On systems not rated for weather exposure use caution when cleaning exterior surfaces DO NOT use more liquids than necessary Do not spray cleaners directly onto the system surface...

Page 105: ...odule Operator Manual 01750333061 DN Series Coin Dispenser Operator Manual 01750333943 DN Series Dip Card Reader Operator Manual 01750332044 DN Series Motorized Card Reader Operator Manual 01750330805...

Page 106: ...ctrical Characteristics Supply voltage range 100 127 V 200 240 V Rated frequency 50 60 Hz Network type TN network with PE conductor Permissible tolerance for rated voltage 10 Permissible tolerance for...

Page 107: ...W 330 W without heater 1 3 With UPS Rated current con sumption 2 3 A 3 5 A 1 2 A 2 0 A Active Power 300 W 500 W 240 W 460 W Protection Class 1 1 Type of system connection wall outlet Country specific...

Page 108: ...Surface Load 14 kN m2 2 lbf in2 1 The weight specifications indicate the empty weight of the system and the installation version free standing Table B 4 Plinth Weights Part Number Description Weight 0...

Page 109: ...rs as well as rail and air transport Storage in original packing 1M3 Noticeable vibration and bumps caused for example by machines or passing vehicles B 6 B 6 Environmental Conditions Noise emissions...

Page 110: ...15 to 98 Storage 10 C to 40 C 14 to 104 F 5 to 98 Noise Emissions Characteristic noise value ac cording to ISO 9296 45 dB A Idle mode 55 dB A Operation typical oper ating cycle Workplace related soun...

Page 111: ...e following EC directives EMC Directive 2014 30 EU Low Voltage Directive 2014 35 EC RoHS Directive 2011 65 EU The corresponding statement of compliance has been issued by Heinz Nixdorf Ring 1 33106 Pa...

Page 112: ...mplying with vendor specifications Used batteries should not be disposed of as normal municipal waste within the EU crossed out wheeled bin symbol The chemical names of certain pollutants if in cluded...

Page 113: ...in prob lems such as jammed paper in the printer Safe Refers to the high security enclosure below the upper chassis Devices in the safe store the media dispensed from and deposited into the system Sys...

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DIEBOLD NIXDORF DN 490, Operator'S Manual

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