11
Customer service and warranty
Accessibility
Should a malfunction ever occur with one of our products, we will of course be at your side with help
and advice.
Digel Sticktech GmbH u. Co. KG
Hermann-Burkhardt-Str. 7
72793 Pfullingen
Tel. 07121 - 97 - 676 80
Fax. 07121 - 78 131
info@digel-heat.com
You can reach our customer service by phone Monday through Friday from 8:00 am to 4:00 pm.
Warranty conditions
These warranty conditions govern additional warranty services provided by us to the end customer.
They are in addition to the customer’s statutory warranty claims. The statutory warranty claims
against other contractual partners are not affected. These warranty conditions shall only apply to
such devices which are purchased by the end customer in the Federal Republic of Germany as new
devices. A warranty contract does not come into existence insofar as the end customer acquires a
used device or a new device on his part from another end customer
Content and scope of the warranty
The warranty service is provided if a manufacturing and/or material defect occurs in our equipment
within the warranty period. However, the warranty does not cover services for such devices on
which faults, damages or defects occur due to chemical or electrochemical effects, faulty set-up
or installation as well as improper adjustment, operation or improper claim or use. Also excluded
are services due to insufficient or neglected maintenance, weather influences or other natural
phenomena. The warranty is void if the device has been repaired, tampered with or modified
by persons not authorized by us. The warranty service includes the careful inspection of the
device, whereby it is first determined whether a warranty claim exists. In the event of a warranty
claim, we alone shall decide how the fault is to be rectified. We are free to have the device
repaired or to carry out the repair ourselves. Any replaced parts become our property. For the
duration and scope of the warranty, we shall bear all material and assembly costs. Insofar as the
customer has received services due to the warranty case on the basis of legal warranty claims
against other contractual partners, an obligation to perform on our part shall not apply. Insofar
as a warranty service is provided, we assume no liability for damage to a device due to theft,
fire, riot or similar causes. In addition to the warranty services promised above, the end customer
