Troubleshooting
AnywhereUSB Manager client ID is not unique
AnywhereUSB® Plus User Guide
158
AnywhereUSB Manager client ID is not unique
When you
, you must assign a client ID to your computer, which
must be unique.
Note
See
for more information about how the client ID is used by your computer and the Hub
to create a connection.
In some cases, multiple computers may inadvertently be used by the same client ID. When this occurs,
and computers with the same client ID attempt to connect with the same Hub, the first computer to
associate itself with the Hub will be able to connect to the Hub. Subsequent computers will not be
able to connect to that Hub.
You can fix this issue by changing the client ID of your computer to a unique client ID. See
No remote Hubs found
When the host computer is unable to discover any AnywhereUSB® Plus devices on the network, no
Hubs are displayed in the
AnywhereUSB Manager
.
Firewall software blocks the port used for Hub discovery
When firewall software blocks the port used for Hub discovery, try the following:
n
For firewall software, either disable it or add an exception for the port (UDP port 5353).
n
Check for a link light on the Ethernet port. If the link light is not lit, connect all of the Hubs to
switches using network cables.
n
Verify that the
Autofind Hubs
option is selected in the
Preferences
dialog in the
AnywhereUSB Manager
. Start the Manager and choose
File > Preferences
to open the dialog.
n
Connect the Hub directly to the host computer.
n
Some anti-virus software might block the connection. You can either temporarily disable it or
add an exception for the
AnywhereUSB Manager
executable.
n
If the Hub is across a switch or router that does not forward Bonjour traffic, the
AnywhereUSB Manager
will not be able to discover the Hub. In this case, add the Hub to the
known Hubs list. See
n
The firewall or router may block access to the AnywhereUSB port, which by default is TCP port
18574. If the Hub can be discovered but the connection fails (the state of the connection is
"Unable to connect"), you may need to reopen the AnywhereUSB port.
Hide a group in the AnywhereUSB Manager
Any group that has ports assigned to it displays in the
AnywhereUSB Manager
, even if no USB devices
are connected to a port. If you don't want groups with unused ports to display in the
AnywhereUSB
Manager
, you can reassign all of the ports in a group to a different group. Once the group does not
have any ports assigned to it, that group will not display.