digicon dflow, Product Manual

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11. Warranty and technical assistance

Digicon  is  responsible  for  the  design,  good  quality  of  labor  and  materials  used  in  the 
fabrication  of  its  products,  ensuring  that  the  equipment  and  all  its  parts  are  free  from 
defects  in  material  and  fabrication.  Digicon  undertakes  to  replace  or  repair,  in  its  sole 
discretion,  at  its  Gravataí  - RS plant  or  its  branch  in  Barueri - SP,  any  part  or  equipment  that 
presents a fabrication defect, without burden to the buyer, under the conditions set forth 
below:

1.  The buyer must bear the cost of transporting the product back and forth to the Gravataí-RS 

plant or to the branch office in Barueri - SP.

2.  The warranty period will be start from the issuance of the sales invoice and will 

comprise: 

a) 12 (twelve) months for equipment, accessories, parts and pieces, including the 

legal warranty period of 90 (ninety) days.

Legal Guarantee:

The consumer has a period of 90 (ninety) days, starting from the date of issuance of the 
sales  invoice,  to  complain  about  apparent  irregularities  (vices),  of  easy  and  immediate 
observation on the product, as the items that constitute the external part and any other 
accessible to the user, as well as, appearance parts and accessories in general.

b) 90 (ninety) days for repairs and technical assistance.

3.  The guarantee will be given to the buyer only upon presentation of the invoice (original 

or copy).

4.  The guarantee does not apply in the following cases and conditions:

a) defects  and  damage  caused  by  accidents,  negligence  or  reasons  due  to  force 

majeure;

b) defects and damage caused by improper storage or prolonged disuse;
c) defects and damage attributable to the misuse of the equipment;
d) defects and damage caused by improper operation or installation of the equipment.
e) resulting from vandalism.
f) natural nature (lightning strike, flood, etc.).
g)  resulting  from  the  foundation  of  the  equipment  in  abnormal  conditions  of 

temperature,  voltage  frequency  or  humidity  outside  the  range  specified  in  the 
installation and operating manual of the equipment, provided they are proven.

h) reconditioning, chrome plating, nickel plating and painting.

5.  The guarantee will be automatically canceled for equipment that:

a) undergoes modifications, adaptations or any changes made by the customer or by 

third parties without the express consent of Digicon; 

b) undergoes  maintenance  or  repairs  performed  by  personnel  not  authorized  by 

Digicon;

c) suffers alteration of its serial number or violation of the identification tag;
d) is not paid under the conditions, values and deadlines indicated in the invoice.

6.  Digicon is not liable for any damages resulting from equipment shutdown.

7.  Repair of the equipment under the warranty will be provided at Digicon’s premises.