LIVEMIX AD-24
1
DIGITAL AUDIO LABS LIMITED WARRANTY
Digital Audio Labs warrants their products against defects in material and workmanship for a period of two
years from date of purchase. During this period, Digital Audio Labs will, at its option, repair the defective unit
or replace it with a new or rebuilt one.
The warranty does NOT cover:
•
Damage due to abuse, misuse, or accident.
•
Damage due to operation contrary to the instructions in the product instruction manual.
•
Units on which the product serial number has been removed or altered.
•
Units that have been serviced by unauthorized personnel.
All implied warranties, including warranties on merchantability and fitness, are limited in time to the length of
this warranty. Some states do not allow time limitations on implied warranties, so this limitation may not apply
to you. Digital Audio Labs’ liability is limited to the repair or replacement of its product. Digital Audio Labs
shall in no way be held liable for incidental or consequential damages resulting from the use of their product
or its software, including, without limitation, damages from loss of business profits, business interruption,
loss of business information or other pecuniary loss. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Repair Policy
Please do not return the product without obtaining an RMA number first. Contact Digital Audio Labs at
support@digitalaudio.com to acquire an RMA number. Do not return the product to the place of purchase.
Please write the RMA number on the outside of the shipping carton. Any product sent to us without a valid
RMA number will be refused. Include the following with the product: a brief description of the problem, your
name, return shipping address, phone number and the RMA number. Do not include any accessories. DAL
is not responsible for any damage to or loss of the product during transit. We recommend that customers
obtain a receipt and tracking number for all packages shipped to us. Turnaround time on repairs is generally
ten business days. If you live outside of the United States, please contact your local distributor for warranty
service.
Please return product to:
Digital Audio Labs
Attn: RMA Number
1266 Park Road
Chanhassen, MN 55317
USA
Warranty Service
You will be required to pay the shipping charges when you ship your product to DAL. DAL will pay for return
shipping via UPS ground. We reserve the right to inspect any product that may be the subject of any warranty
claim before repair is carried out. For warranty service, we may require proof of the original date of purchase
if you have not registered your product with DAL. Final determination of warranty coverage lies solely with
Digital Audio Labs.
Non-Warranty Service
If it is determined that the product does not meet the terms of our warranty, you will be billed for labor,
materials, return freight and insurance. There is a $50 USD minimum charge for materials and labor.
Appropriate shipping charges will be applied. We require payment in advance of repair by credit card; we
accept Visa and Master Card. In the event the charges are over the minimum charge, DAL will contact you
and inform you of the cost of the repair before any work is completed.
