Solving Problems
5-5
82275345-003
Feeder
Symptom
Possible Cause
Solution
Items do not feed correctly.
When the Start/Stop button is
pressed, the feeder can be heard
trying to feed paper, but the
blue-
topped feed rollers don’t
turn.
Swap the two feed rollers. Clean
or replace them if problem
persists.
The feeder runs but the unit belt
does not move.
Examine paper path to ensure belt
has not come off of a roller or is not
jammed by debris. Call for
service if belt is broken or cannot
be moved by hand.
When the Start/Stop button is
pressed, there is no sound from
the feeder.
If problem exists using other
applications the unit requires
repair.
More than one document is
fed (item double-feeds).
Inadequate paper preparation
before feeding items.
Ensure items are properly jogged,
aligned, and loaded correctly into
the feeder bay.
Items skew as they feed.
Inadequate document preparation
before feeding items.
Ensure documents are properly
jogged, aligned, and loaded
correctly into the feeder bay.
Incorrect document position/
insertion for manual feed.
When manually inserting
documents, the entire bottom edge
of the document must contact the
floor of the track while you push
the document forward into the unit.
False “Feeder Empty”
messages.
Documents are not properly
loaded in feeder bay.
Documents should be jogged then
loaded into feeder bay with leading
edge of paper stack touching end
of feeder bay.
Dirty feeder sensor.
Blow air with Micro-duster through
the paper path
– where feeder bay
touches unit.
Defective feeder sensor.
Call for service on unit.
Double document stop
message with single item in
track. (False double
document.)
Outdated software.
Contact application provider to
ensure latest version software in
use.
Application; application settings.
Ensure that the application is
capable of (and settings are
correct for) automatic document
feed.
