Solving Problems
5-10
82275345-003
Endorser
(continued)
Symptom
Possible Cause
Solution
“Cartridge Missing”
message displayed on PC.
Stray ink contaminated the ink jet
cartridge contacts or the contacts
in the cartridge housing.
Clean the contacts inside the
cartridge housing and on the ink jet
cartridge. See Section 3 for
cleaning procedures.
If the cartridge is properly
installed in the cartridge housing,
and the contacts on the cartridge
and in the cartridge housing have
been cleaned, the cartridge is
defective.
Replace the ink jet cartridge. See
Section 4 for information on
ordering a new cartridge.
Pockets
Symptom
Possible Cause
Solution
Documents buckle and jam
in pockets, stack poorly.
Check limiters not set correctly.
Move check limiter out far enough
to accommodate the longest
document.
All documents flow to
wrong pocket.
Defective pocketing mechanism.
If problem exists using other
applications the unit requires
repair.
Some items flow to wrong
pocket.
Defective pocketing mechanism.
If problem exists using other
applications the unit requires
repair.
Poor magnetic (MICR) reader
performance.
Verify reader is performing as
expected. See “Reader.” If
problem exists using other
applications the unit requires
repair.
Inadequate image quality.
If a CAR/LAR application is in use
verify it is operating correctly, view
images if possible. Clean the front
and rear image glass and retry.
Parts
Symptom
Possible Cause
Solution
Covers/top covers cracked
or broken.
Handling or accidental damage.
Contact
Digital Check
for replacements.
