SmartSource Elite Series - Installation & Operations Guide
January 2017
8227 4907-003
Page 31 of 32
Problem Topic
Condition/Problem
Possible Cause
Corrective Action
Readers
OCR scan band
incorrectly defined,
reader is not looking at
correct area of the
document
Application issue
– refer to your IT or application
provider
Reader may be using
an incorrect font
Application issue - refer to your IT or application
provider
Image
Documents in images
are skewed
Multiple causes
See “Feeder” conditions for skewed items
Front or Rear or Both
images missing for
every document
Imaging is not enabled
or is not configured
correctly
Refer to your IT or application provider
Endorser
(Professional Elite and
Ultraviolet Elite only)
No print
– Error
messages indicate
“Wrong Cartridge
Type”
Non-
Digital
Check
cartridge
installed
Remove the cartridge; install a
Digital Check
-
branded cartridge. If problem persists the
cartridge may be defective.
No print
– Error
messages indicate
“Missing Cartridge”
Ink cartridge is not
installed or is not fully
inserted
Install the ink cartridge if it is missing. If a
cartridge is present, remove it, re-insert it fully and
ensure that the cartridge latch is secured.
No print at all or very
light print
Empty/defective ink
cartridge
Replace ink cartridge
Incorrect print quality
setting
Refer to your IT or application provider
Characters present but
poorly formed
Cartridge not fully
seated against
contacts
Remove/reinsert cartridge. Re-insert it firmly.
Dirty/blocked cartridge
nozzles
Clean cartridge with a damp cloth and retry
Cartridge nearly out of
ink
Install fresh cartridge
Docs stop at endorser
Cartridge not fully
seated or wrong
cartridge type
Ensure
Digital Check
cartridge type, reseat cartridge.
All documents stop at
endorser, error code =
00 01 63 00 30
Cartridge not fully
inserted
Insert cartridge firmly and ensure top latch is
secured.
Over current condition
in cartridge or in the
scanner’s endorser
driver circuits
Replace the cartridge; If problem persists the
scanner requires service
Cartridge does not
work in any scanner
Defective or damaged
cartridge
Ensure cartridge is being fully inserted into the
endorser assembly. If a cartridge is properly
installed in more than one scanner and still fails it
must be replaced with a new cartridge.
