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SmartSource Elite Series - Installation & Operations Guide

January 2017

8227 4907-003

Page 4 of 32

Cleaning the endorser station (Professional Elite and Ultraviolet Elite only) ...................................... 22

Section 4 ..................................................................................................................................................... 24

Solving problems ..................................................................................................................................... 24

Jams in track ....................................................................................................................................... 24

Poor feeding, double feeds ................................................................................................................. 24

Poor stacking in pocket ....................................................................................................................... 27

Poor quality images ............................................................................................................................. 27

Poor quality endorsement (Professional Elite and Ultraviolet Elite only) ............................................ 27

Detailed troubleshooting chart ............................................................................................................ 28

Section 5 ..................................................................................................................................................... 32

Replacement parts / consumables .......................................................................................................... 32

Note

– for clarity, this guide may use false-color or enhanced images to highlight certain features.

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Summary of Contents for SmartSource Elite Series

Page 1: ...Installation and Operations Guide SmartSource Elite Series Professional Elite Merchant Elite Ultraviolet Elite January 2017 8227 4907 003 ...

Page 2: ... computing equipment installed in the United States of America Digital Check is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmfu...

Page 3: ...12 Operating the Unit 12 Powering on the Unit 12 Using the power start stop button and the meaning of the status light 12 Preparing for Document Flow 13 Document card preparation 13 Inserting documents and aligning them for proper flow 14 Processing documents 15 Processing ID cards and documents using the alternate entry 16 Removing items from pocket 17 Stopped document conditions 17 Clearing stop...

Page 4: ...ction 4 24 Solving problems 24 Jams in track 24 Poor feeding double feeds 24 Poor stacking in pocket 27 Poor quality images 27 Poor quality endorsement Professional Elite and Ultraviolet Elite only 27 Detailed troubleshooting chart 28 Section 5 32 Replacement parts consumables 32 Note for clarity this guide may use false color or enhanced images to highlight certain features ...

Page 5: ...c Ink Character Recognition MICR encoding Front and rear image cameras An output pocket capable of stacking and holding up to 150 documents depending on thickness and condition An alternate entry for processing and imaging both faces of a single rigid card or a single document that is outside the normal feeder track specification Easy opening track covers for speedy cleaning and maintenance Operat...

Page 6: ...tic opening 4 line programmable inkjet endorser Present Not present Present Throughput based on 6 0 inch 152mm documents The Professional Elite is available in multiple document processing speeds Note The SmartSource Elite operates in conjunction with a document processing software application This guide describes all of the available functions of the SmartSource Elite Different software applicati...

Page 7: ...t to pause or stop working or require the user to restart the unit Such surges and dips will generally not harm the unit Surge and dips are usually the result of other large electrical loads on the same branch circuit such as air conditioners or heaters If such problems occur try connecting the unit to a different branch circuit outlet that does not supply other large electrical loads If problems ...

Page 8: ...own Ink cartridge information sheet Professional Elite and Ultraviolet Elite only Provides ink cartridge information including service and ordering new cartridges Once you have unpacked the contents of the package do not connect the USB cable or any power cords Device driver software must be loaded onto the host PC before connecting your SmartSource Elite to the PC Device driver software may be do...

Page 9: ...907 003 Page 9 of 32 Basic layout of your SmartSource Elite Alternate entry in back Floor extender slides out Document limit slides out Front cover snaps open Image cover snaps open Endorser cover lifts off Power start stop button Power and USB cable entry in back Feeder flag ...

Page 10: ...er cord into an AC outlet a Note the power supply cord to the SmartSource Elite has a special locking connector to prevent accidental disconnection To disconnect this connector pull back only on the connector housing not on the power cord If you pull on the cord the connector will not disconnect and the cord or the unit may be damaged 3 Locate the USB cable and connect it to the SmartSource and to...

Page 11: ...his tape carefully 3 Open the housing by pressing on the blue latch as shown The cover of the housing will pop open 4 Open the sealed package containing the inkjet cartridge and remove the sealing tape as shown on the cartridge 5 Insert the cartridge into the housing as shown There is no need to press down on the cartridge 6 Once the cartridge is in place press the top of the housing down until th...

Page 12: ...ondition Power on Press and hold the button for more than 2 seconds Turns on continuously until the unit is ready then blinks slowly Power off Press and hold the button for more than 5 seconds Blinks slowly then more quickly then turns off Start document flow Press the button for less than 1 second Stops blinking slowly and stays on continuously Stop document flow Press the button for less than 1 ...

Page 13: ...he majority of normal financial documents However the unit will function acceptably with a wide range of paper weights and thicknesses from thicker tab cards to thin multipart form stock as well as specialty items like ATM envelopes If you process such documents you may notice minor degradations in performance such as reduced output pocket capacity degraded stop rate or increased noise while runni...

Page 14: ...t 4 25 inches 108mm of the document will be imaged The SmartSource Elite will feed and image both sides of a flat rigid card such as a driver s license or ID card The maximum card thickness is 0 030 0 75 mm Thicker cards or credit cards with embossed characters should not be fed they may jam in the unit and the image quality may be degraded To optimize the design of documents to be processed with ...

Page 15: ...n automatically On Merchant Elite units the feed hopper will need to be opened manually by pushing back the grey flag as shown above Processing documents When documents are placed in the feed hopper the unit may begin processing automatically or you may need to press the start stop button briefly to start processing How this works depends on your document processing software application Documents ...

Page 16: ...s determined by your application The track will start and the ID card will be fed imaged on both sides and stacked in the output pocket The alternate entry can also be used in the same way to feed and image single paper documents which are too thick or too damaged to be fed through the normal feed hopper and track Note that a MICR code line on any document fed in this way will not be read Refer to...

Page 17: ...physical errors Follow the instructions on the application screen to decide how to handle the stopped document Clearing stopped documents in the track using the SmartClear function To remove a stopped document from the track first use the SmartClear function see Basic layout of your SmartSource Elite This will cause the unit to drive the stopped document out of the track and into the output pocket...

Page 18: ...being processed and the amount of dust dirt and foreign objects that accumulates The track should be cleaned whenever dust is visible on the track walls and rollers on the documents or on the images The more frequently and more thoroughly the track is cleaned the fewer processing problems you will experience due to dust and dirt Excessive accumulation of dust and dirt will cause processing problem...

Page 19: ...l Check Store www digitalcheck com part number 750381907 Do not use any metallic tool or probe as damage to the track walls and other parts may result Do not use any magnetic tool as damage to the MICR read head may result The track contains two powerful magnets which are located near the MICR read head as shown Foreign objects such as staples and paper clips will often stick to these magnets maki...

Page 20: ...hould be cleaned Open the image cover to expose the glass faces of the image cameras as shown Ultraviolet Elite only Clean the glass faces using a soft cloth moistened with water For stubborn stains a solvent such as ethyl alcohol ethanol or isopropyl alcohol may be used Cleansing wipes pre soaked with suitable solvent are available from the Digital Check Store www digitalcheck com part number 751...

Page 21: ...rt number 751804907 Cleaning the endorser cartridge Professional Elite and Ultraviolet Elite only It is possible for the nozzles of the inkjet cartridge to become blocked by dried ink especially if the unit has been unused for a long period If the printed endorsement is degraded light missing or smeared print clean the inkjet cartridge nozzles If the endorsement looks like this Then cleaning the n...

Page 22: ...s normal Examine the electrical contacts on the underside of the inkjet cartridge and wipe clean if any dirt or debris is seen Cleaning the endorser station Professional Elite and Ultraviolet Elite only After extended use the track walls around the inkjet endorser may accumulate ink and debris from the documents and this may lead to ink lines or smears on the face of the documents If these are see...

Page 23: ... is built into the track wall opposite the endorser This felt pad is large enough to absorb all of the priming ink that will be used in the normal lifetime of the machine However if it does become saturated or dirty it can be replaced Open the front cover and snap out the felt assembly downwards as shown The replacement felt pad assembly slides in upwards and snaps into place Replacement felt asse...

Page 24: ...c Documents which are stapled or taped together Foreign objects in the track staples paper clips rubber bands etc Documents which are poorly aligned see Inserting documents and aligning them for proper flow above Documents that are too big or too small see document card preparation above If these causes are eliminated then most remaining feeding issues are caused by worn soiled or damaged feeder c...

Page 25: ...re are several options for feed roller renewal see section 5 for details Feed rollers should always be replaced as a pair To refresh or replace the separator Because a worn or soiled separator tire is a leading cause of feed problems the separator has a special design which allows it to be refreshed instantly so that processing can continue immediately The separator has a triangular shape which pr...

Page 26: ...separator will snap off its guide post 3 Examine the surface of the blue rubber tire which was facing the documents if it shows a dark glossy area or a dirt build up as shown rotate the separator to a clean new face as shown 4 Re install by pressing the separator back down onto the guide post it will snap into place There are several options for separator renewal see section 5 1 Lift straight up t...

Page 27: ... too short for documents being fed Poor quality images Poor quality images are usually caused by Poor document quality documents with tears creases folds or dog ears Foreign objects attached to the documents tape staples adhesives etc Dirt build up on image cameras see Cleaning the image cameras above Poor quality endorsement Professional Elite and Ultraviolet Elite only Poor quality endorsement i...

Page 28: ...ess the PC must be shut down entirely This should be an isolated event if this correction is required repeatedly there may be a defect in the host PC Unit is not recognized as Digital Check SmartSource Elite Unit was connected to PC before USB driver software was loaded Disconnect unit then install SmartSource Elite driver software SmartSource Pro Value driver may not be installed loaded In Device...

Page 29: ...oller or is jammed by debris Return for service if belt is broken or cannot be moved by hand Feeder motor does not run Verify no documents or debris in track Verify Digital Check branded Endorser Cartridge is installed Error messages indicating Wrong Cartridge Type or similar are a clue Unit will not feed if non Digital Check cartridge is installed Verify endorser cartridge is firmly seated Unit w...

Page 30: ... feeder flag drive belt until the flag is fully closed If error continues return unit for service Readers MICR reader has an excessive reject rate Items have poor MICR print quality or are worn soiled Frequently reused items like cash tickets or batch headers should be replaced with a fresh supply If possible ask document provider to correct print quality problems Inadequate work preparation Ensur...

Page 31: ...l the ink cartridge if it is missing If a cartridge is present remove it re insert it fully and ensure that the cartridge latch is secured No print at all or very light print Empty defective ink cartridge Replace ink cartridge Incorrect print quality setting Refer to your IT or application provider Characters present but poorly formed Cartridge not fully seated against contacts Remove reinsert car...

Page 32: ...only Separator tire kit 750489908 Blue separator tires ONLY kit of 25 Lower cost option for users who are comfortable replacing tires only The following replacement parts are available Item Part Number Description Power supply brick 8215 6761 000 Does not include line cord USB 2 0 cable 161308994 6 foot 2 meter AC line cord Order by contacting the Digital Check Help Desk at 1 800 446 2285 and spec...

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