Installation & Operations Guide - SmartSource Micro Elite IJ
Rev. 022720
8227 5727-003
Page 26 of 27
Problem
Topic
Condition/Problem
Possible Cause
Corrective Action
Staple/Debris near
reader
Inspect reader area for
staple on magnet or debris
lodged at MICR head,
remove if found.
Incorrect track speed
Depot service required
Reader affected by
electrical “noise”
Depot service required
Readers
(cont’d)
OCR reader has an
excessive reject rate
Items have poor OCR
print quality
May be a document type
or work source. If other
documents read well
suspect print quality
issues with the problem
documents.
Inadequate work
preparation
Ensure work is properly
aligned, and loaded
correctly in the feed to
reduce skew as
documents pass the
image sensors
OCR scan band
incorrectly defined,
reader is not looking at
correct area of the
document
Application issue
– refer to
your IT or application
provider
Image
Documents in
images are skewed
Multiple causes
See “Feeder” conditions
for skewed items
Dark images or lines
through images
Dirt-paper dust or
debris on sensor glass
Clean image glass-see
page 20.
Inkjet
Faint or light printing
1. Build-up of ink on
the cartridge nozzle.
2. Empty cartridge
Remove cartridge and
gently wipe nozzles with a
tissue and replace into the
scanner.
Replace cartridge if
empty.
