Service Manual
6-21
Troubleshooting
6
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Hex Code 10 Transfer
roll empty.
Determine if the transfer roll is empty.
Determine if the transfer roll is installed and is properly seated
in the transfer roll holders.
Check the operation of the transfer roll sensors located under
the left and right ends of the supply roll. The switches are
actuated by the core end of the roll. Refer to the topic
“Calibrating the transfer roll mark sensors (reflective
sensors)” on page 9-10 in Chapter 9, “Checks and
Adjustments.”
Ensure that the transfer roll is feeding properly past the
transfer roll sensors.
Check the operation of the transfer roll sensors. The transfer
roll mark check mode tests these reflective sensors. Ensure
that the white reflection plate below the sensors is clean.
Ensure that the transfer roll feeds properly and is not binding
or skewing. Ensure that the transfer roll feed-motor runs
smoothly.
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Hex Code 11 Transfer
roll low.
Check if the transfer roll is low (75 to 90% used). If not, check
the sensor and its wiring harness. Refer to the topic “Switch
and interrupt sensor checks” on page 9-8.
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Hex Code 12 Transfer
roll jam.
Check to see if the transfer roll is empty or binding. If not,
check the sensor and its wiring harness. Refer to the topic
“Switch and interrupt sensor checks” on page 9-8 in Chapter
9, “Checks and Adjustments.” Check the transfer roll mark
sensors and transfer roll motor for proper operation.
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Hex Code 18 Transfer
roll feed timer error.
Check the transfer roll for proper movement; it should
not bind.
Check the transfer roll mark sensors and transfer roll motor
for proper operation. If the “transfer roll timer error” occurs
when the transfer roll is installed, then the transfer roll mark
sensor is defective, or the transfer roll is skewed, or the
transfer roll motor is defective, or there is a problem with the
transfer roll drive system. If none of these is true, the transfer
roll sensor is defective and must be replaced. Refer to the
Chapter 8 topic “Sensors and switches” on page 8-29.
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Hex Code 20 Out of
media.
Ensure that media is installed in the tray.
Ensure that the paper-empty sensor operates properly. Refer
to the switch and sensor tests in Chapter 9, “Checks and
Adjustments.” Refer to the topic “Switch and interrupt sensor
checks” on page 9-8.
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Hex Code 21 Tray not
installed.
Ensure that the tray is properly installed.
Ensure that the tray-installed sensors operate properly and
are not damaged. Refer to the topic “Switch and interrupt
sensor checks” on page 9-8.
Table 6-3. Print engine error codes and their meanings (cont'd.)
Code
Meaning
Summary of Contents for DECcolorwriter 1000
Page 11: ...Service Manual xi...
Page 16: ...Service Manual xv...
Page 56: ...2 24 DECcolorwriter 1000 2 Installing the Printer and Drivers...
Page 64: ...3 8 DECcolorwriter 1000 3 Verifying the Printer and Host Connections...
Page 70: ...4 6 DECcolorwriter 1000 4 Key Operator Training...
Page 170: ...8 46 DECcolorwriter 1000 8 FRU Disassembly Assembly...
Page 190: ...9 20 DECcolorwriter 1000 9 Checks and Adjustments...
Page 195: ...Service Manual A 5 Field Replaceable Units List A...
Page 198: ...A 8 DECcolorwriter 1000 A Field Replaceable Units List...
Page 204: ...C 6 DECcolorwriter 1000 C Wiring Diagrams...
Page 208: ...D 4 DECcolorwriter 1000 D Test Pattern Generator...
