6.3 Operator Call FIP
Table 6–3 (Cont.) Operator Call Messages
Number
Message
Description and Action
11 TRAY PAPER
xx
xx
indicates the paper size. This message prompts you to
load the empty tray with a specific size paper. The tray
must be selected. The paper size is determined by the Page
Format menu, as shown in Section 2.16.
When the tray is empty, the lever of the paper out tray
sensor (PS501) drops down. PS501 then signals the DC
control board which sends the error to the video control
board which displays the message.
After you load the paper, PS501 detects it and the printer
returns to online READY and continues printing.
Troubleshooting:
Perform the following steps to fix an 11
TRAY PAPER error:
1.
Inspect the operation of the tray paper sensor linkage.
It should move freely and not bind or stick. If you press
the sensor, the printer will feed and ultimately cause a
jam.
If the sensor or linkage is damaged, replace the front
door unit.
2.
Inspect the 9-pin plug connecting to J209 on the DC
control board.
3.
Check the cables that run between J209 and the front
door.
4.
Swap the DC control board.
5.
Swap the video control board.
6.
Swap the front door unit.
(continued on next page)
6–6 Control Panel Messages FIPs
