C
Total Call Concept
C.1 Performing Total Call Concept
The total call concept (TCC) procedure is performed whenever a service
engineer is called to repair or service a printer. Always repair the printer first
and then perform the TCC procedure.
C.2 Maintenance Log
You must keep an accurate maintenance history to ensure the long life and
reliability of the DEClaser 1100 printers. When you first arrive at the site,
review the maintenance log for information that can assist you to troubleshoot
and repair the malfunctioning printer. After you fix the problem, record your
activity in the maintenance log for the benefit of the next service person.
The part number of the DEClaser 1100 Printer Maintenance Log pad is
EN–02022–12.
A special adhesive-backed pouch is available for storing the maintenance log at
the customer’s site. The order number for the pouch is 36–18307–04. Attach
the pouch to the side cover or underneath the printer.
C.3 Preventive Maintenance Procedure
The DEClaser 1100 and 1150 printers do not have a page counter, so time in
service is used to estimate the preventive maintenance (PM) interval.
The DEClaser 1152 printer has a page counter that you can use to estimate the
PM interval. To find the page count, print a test print. The number of printed
pages is listed on the test print.
• Every 20 months or 50,000 pages, replace the following parts:
– 29–29007–01, Separation pad
– 29–29005–01, Tray pickup roller assembly
Total Call Concept
C–1
