For more information on any of Digital Equipment Corporation’s
maintenance services, call the Digital Customer Services office in your area
during normal business hours. Refer to the list of questions in Table 8–1
before calling the service center.
Table 8–1: Questions to Consider Before You Call
Is the call necessary?
Check Chapter 6.
Often you can solve the problem
yourself.
Who should call for service?
Typically, the system manager should place the call for
service.
Where should you call?
In the continental United States:
If you purchased on-site warranty support at the time of
sale, call Digital at 1–800–DEC–8000.
If you you do not have on-site warranty support and are
returning the printer to Digital for service, call 1–800–
225–5385.
For per call service information, call your local Digital
sales office.
In Alaska, Hawaii, Canada, and Europe:
Call your local Digital sales office for service.
What does the service center
need to know?
Write down the serial and model numbers located on the
label on the rear of the printer.
How should you describe
the problem?
Summarize the problem. Make a note of:
•
What you were doing when the printer failed
•
Any messages on the display panel
•
Any strange noises
Stay by the printer and host system if possible, because
the service engineer may ask you to recreate the problem.
8–2
Operator’s Guide
Summary of Contents for DEClaser 1100 Series
Page 18: ...Figure 1 1 Components Front Right Side View MLO 005960 1 2 Operator s Guide ...
Page 21: ...Figure 1 2 Components Rear Left Side View MLO 005961 Printer Components 1 5 ...
Page 23: ...Figure 1 3 Components Inside the Printer MLO 005962 Printer Components 1 7 ...
Page 31: ...2 Pull the extension tray straight out MLO 005815 Operating Information 2 5 ...
Page 34: ...3 Tap the stack of paper on a flat surface to align the edges MLO 005967 2 8 Operator s Guide ...
Page 65: ...Figure 3 1 Control Panel MLO 005830 3 2 Operator s Guide ...
Page 177: ...Figure C 2 Serial Connections to Modem MLO 004885 Specifications C 5 ...
