For more information on any of Digital Equipment Corporation’s
maintenance services, call the Digital Services office in your area during
normal business hours. Refer to the list of questions in Table 8–1 before
calling the service center.
Table 8–1: Questions to Consider Before You Call
Is the call necessary?
Check Chapter 6.
Often you can solve the problem
yourself.
Who should call for service?
Typically, the system manager should place the call for
service.
Where should you call?
In the continental United States: If you purchased on-site
warranty support at the time of sale, call Digital at 1–800–
DEC–8000.
If you do not have on-site warranty support and are
returning the printer to Digital for service, call 1–800–
225–5385.
For per call service information, call your local sales office.
In Alaska, Hawaii, Canada, and Europe:
Call your local sales office for service.
What does the service center
need to know?
Write down the serial and model numbers located on the
label on the rear output tray.
How should you describe
the problem?
Summarize the problem. Make a note of:
•
What you were doing when the printer failed
•
Any messages on the display panel
•
Any strange noises
Stay by the printer and host system if possible, because
the service representative may ask you to recreate the
problem.
8–2
Operator’s Guide
Summary of Contents for DEClaser 2100 plus
Page 19: ...Figure 1 1 Components Front Right Side View MLO 004826 1 2 Operator s Guide...
Page 21: ...Figure 1 2 Components Rear Left Side View MLO 004827 1 4 Operator s Guide...
Page 23: ...Figure 1 3 Components Inside the Printer MLO 004828 1 6 Operator s Guide...
Page 39: ...5 Replace the cover on the cassette Fig 2 14 MLO 004840 Operating Information 2 13...
Page 44: ...2 Fold out the extension tray Fig 2 17 MLO 004836 2 18 Operator s Guide...
Page 48: ...14 Close the rear output tray Fig 2 21 MLO 004834 2 22 Operator s Guide...
Page 65: ...Figure 2 1 Engine Test Print Fig 2 40 MLO 004525 Operating Information 2 39...
Page 68: ...Figure 2 2 Test Print A Fig 2 42 MLO 004851 2 42 Operator s Guide...
Page 72: ...Figure 2 3 Test Print B Fig 2 43 MLO 004852 2 46 Operator s Guide...
Page 75: ...Figure 2 4 Font List Fig 2 44 MLO 004853 Operating Information 2 49...
Page 224: ...Figure C 2 Serial Connections to Modem MLO 004885 Specifications C 5...
Page 225: ...Figure C 3 Serial Connections Without Modem MLO 004887 C 6 Operator s Guide...
