3.8 Pack Up and Return Replaced Items
Processor modules and other parts removed from the system
are to be returned to the Returns Sort Center.
CAUTION:
Use proper ESD procedures when handling these modules.
The following instructions for the return of modules and parts apply to
the U.S. area only. Those installing upgrades in other areas should follow
procedures for those countries.
1. Package the modules and parts removed from the system in the same
container(s) in which the upgrade option was shipped. Be sure to
remove the return address label from inside the box prior to packing.
2. Seal each container securely with packing tape.
3. Attach the return address label. Be sure to cover all previous shipping
information with the label and/or packing tape.
4. Contact your district Customer Administration Services (CAS)
representative for a Return Authorization Number (RA#). CAS will
need the Digital order number and customer name. CAS will arrange
for pickup of this material. (If you do not know the district CAS
representative, contact the district sales office for instructions.)
5. Write the RA# on the return address label. Please be sure this is legible.
6. Customers should be advised that they will be billed for modules and
parts not returned to Digital.
7. Send the packages to the customer shipping area for pickup.
8. Digital customer service must fill out the LARS form as follows:
System/Processor Type:
6XXX
Activity:
N
Call Type:
I
Module/Fail Area:
63XUX–XX RA# _ __ __ _
(Fill in "X" with information from shipping paperwork and give the RA
number.)
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VAX 6000 XMI Conversion Manual
