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5. Trouble Diagnosis Sheet
When there has been a repair request from a user, copy the following sheet and distribute it to the users to increase the
repair efficiency.
Entry date:
Person in charge
Printer print counter value
TOTAL
HEAD
Installation location:
Tel. No. or fax No.
Unit serial No.
Trouble reception Date:
Trouble item
Symptom
Concrete contents
*Mark close symptoms with a circle, and not applicable draw a simple sketch in the frame.
Occurrence frequency
Superimposed printing of characters
or photos
Blurred characters or photos
Lines or wrinkles appear in the
characters or photos.
Screen position deviation in vertical
direction (about
mm)
Screen position deviation in horizontal
direction (about
mm)
Blurred characters
Smudged characters
Missing parts of characters
Ink serial No.
(
)
Missing printing or color as caused by
sticking dirt
Comparatively large missing printing
Nothing is printed.
The film is/is not transferred. (Large
missing parts)
Film serial No. (
)
Sometimes
( / )
Always
At the time of film exchange
(before, after)
Unknown
Sometimes
( / )
Always
At the time of film exchange
(before, after)
Unknown
Sometimes
( / )
Always
At the time of film exchange
(before, after)
First time in the morning
Unknown
Sometimes
( / )
Always
At the time of film exchange
(before, after)
Unknown
Sometimes
( / )
Always
At the time of film exchange
(before, after)
First time in the morning
Unknown
Provide more details in regard to the conditions at the time of occurrence.
1. LCD error message (
)
2. At what kind of operation did the trouble occur?
At the time of power ON During continuous printing At the time of ink ribbon/film exchange
After card supply After the installation conditions had changed because of a layout change etc.
Others (
)
3. Occurrence frequency Continuously Sometimes Unknown
4. Has the same trouble occurred in the past? First time Yes
Defective
printing
a
b
c
a
b
c
d
a
b
c
d
a
b
Retransfer film cassette
Ink ribbon cassette
Thermal head
Magnetic head
Card turn table
Cleaning roller
Card supply roller
Card feed roller
Retransfer roller (heat roller)
C
B
A
Bend remedy roller (heat roller)
a
b
c
d
123456789
123456789
123456789
123456789
Card jam
Where did the card jam occur?
Mark the location in the figure on the right.
Enter the symptoms as
concretely as possible.
Others
ABCDE
ABCDE
ABCDE
