WIN Series Trouble Shooting Guide
8
Message escalation not working.
§
Check for proper message escalation
programming in the mailbox Voice Messaging
Data screen.
§
Check the Message escalation flags in
“Mailbox Initialization Parameters” in the On-
Line Configuration Editor to ensure that the
type of message you want to escalate has been
enabled.
Message notification to a pager is not
working.
§
Check Telephone Line Control to make sure
the proper line is configured as an outdial port.
Make sure the extension connected to this port
has outside line access enabled in its class of
service.
§
Check the new message notification sequence
programming. Is the desired sequence
enabled?
§
Is the telephone number to be dialed entered
properly, including the trunk access code and
all necessary pauses? (Make sure to enter at
least one pause after the trunk access code.)
Make sure to use “M” after the pager
telephone number to enable the call
monitoring so the system can detect when the
paging company answers. (Note: The number
of rings used to determine a no answer
condition is controlled by the mailboxes
“Number of rings for no answer” parameter in
the Call Transfer Data menu.)
§
Check to ensure that the Start and Ending
times are correct and the Days of the week are
enabled as desired.
Keep these parameters
in mind when performing test calls.
§
If all of the above are correct, turn on the line
trace on the outdial port and monitor that port
with your test set while it is attempting to
outdial. Make a note of what you see on the
trace and what you hear.
§
NOTE: If the WIN goes off hook to outdial
and it does not hear dial tone, the WIN will
assume it “crashed” with an incoming call and
start playing the Main Greeting. When the call
is completed the port will attempt the outdial
again.
Message Waiting lights not working
§
Check the line control parameters to ensure the
proper port is configured with outdial enabled.
