WIN Series Trouble Shooting Guide
10
the holiday date during the new year.
§
Check the greeting of the Audiotext assigned to
answer in “Initial Call Routing”. The primary
mode must be enabled for Audiotext boxes that
will be used as Main Greeting boxes.
When an extension number is entered,
the caller is sent directly to mailbox
instead of being transferred to the
telephone.
§
Mailbox is configured as Voice Mail only box
in the Global parameters.
§
Port is configured as Voice Mail only port in the
Telephone Line Control parameters.
§
A path is entered in the Main Audiotext mailbox
that routes the caller directly to the mailbox, i.e.
100->M100. A destination of M100 sends the
caller directly to the mailbox instead of to the
phone.
§
The “Call Blocking” feature is turned on for that
mailbox.
The caller is immediately disconnected
after entering the extension number and
hearing “One moment please while I
transfer your call.”
§
Flash-hook delay time is too long in “Telephone
System Integration” in the Off-Line
Configuration Editor. Adjust the time to match
the PBX flash time.
§
Call Transfer sequence in “Telephone System
Integration” in the Off-Line Configuration
Editor is incorrect. Attempt to transfer a call
manually and duplicate the sequence in the Call
Transfer sequence in “Telephone System
Integration”.
§
The extension connected to the WIN port is not
allowed to transfer calls by the PBX
programming. Check PBX programming.
