* Except Storage Server version
Important: OS not listed will be not be supported by DW® Tech Support
www.digital-watchdog.com
sales@dwcc.tv
Rev: 01/21
Copyright © Digital Watchdog. All rights reserved.
Specifications and pricing are subject to change without notice.
Tel: +1 (866) 446-3595
Fax: (813) 888-9262
TROUBLESHOOTING TIPS
Recommended specs for the full client
SYSTEM REQUIREMENTS
Single-monitor DW Spectrum
workstation
Dual-monitor DW Spectrum
workstation
Quad-monitor DW Spectrum
workstation
Processor
Intel i5 8th gen or AMD Ryzen 5
3000 Quad-Core or better
Intel i7 8th gen or AMD Ryzen 7
3000 Quad-Core or better
Intel i9 or AMD Ryzen 9 Quad-Core
or better
Video card
Intel HD Graphics onboard GPU or
better
Intel HD Graphics onboard GPU or
better
GeForce GTX 1650 or better
RAM
8 GB DDR3 1600 MHz or better
16 GB DDR3 1600 MHz or better
32 GB or better
NIC
1Gbps or better
2 x 1 Gbit or better
2 x 1 Gbit or better
Storage
Dedicated SSD or NVME disk for the
OS, 128 GB or larger
Dedicated SSD or NVME disk for the
OS, 128 GB or larger
Dedicated SSD or NVME disk for the
OS, 128 GB or larger
OS
supported
Tested
operating
systems
• Windows: 7 Home, 7 Standard, 7 Pro, 7 Ultimate, 8/8.1 Standard, 8/8.1 Pro, 8.1 Enterprise, 10 Home/Pro/Enterprise
1
.
• Windows Server 2008 R2, 2012, 2012 R2, 2016 v1607.
• Ubuntu LTS: 16.04, 18.04, 20.04.
• MAC OS X 10.14: “Mojave”, 10.15 “Catalina”.
1
For Windows 10, recommend i5/i7 processors with 16GB RAM and video card with 4GB or higher RAM.
Operating
system
no longer
supported
• 32 Bit operating system (both Windows and Ubuntu Linux).
• Ubuntu 14.04 is no longer supported (See the reference for upgrade instruction).
• Windows Server 2008 is no longer supported (Only 2008 R2 is supported).
• MAC OS X 10.11, 10.12, 10.13 support dropped. The client will not work.
Problem
Possible solutions
My camera does not
auto-discover
1. Is the camera in the same LAN network as the media server?
2. Is your camera compatible with DW Spectrum®? (Refer to our website for a full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all
supported devices.
Videos are slow
1. Are you accessing the same cameras from multiple clients? (LAN and WAN)
2. Do you have a Gigabit network? Check your network speed.
My camera appears
disconnected
1. Under camera settings, make sure the username and password are correct.
2. Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.
3. If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make sure
ONVIF is enabled.
7. Make sure your user has permission to view that specific camera.
I cannot get playback
video from my
camera
1. Do you have a network connection between client and server (in case the server and client are not on the same
machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and
environment.
4. On the server-side, check the media server log to make sure the camera you are trying to watch has not been
unexpectedly disconnected.
I get an ‘unauthorized’
message on my
camera
1. Make sure the camera’s username and password are properly entered in the camera’s general information under the
camera settings menu.
2. If necessary, try rebooting the camera to apply the camera’s username and password.
