Digital Watchdog DW-VC16 series, Troubleshooting Manual

Page 1: ...BACKING UP FOOTAGE ON A VMAX SYSTEM Step 1 Make sure your mouse is plugged in the back This will make the upcoming steps easier ...

Page 2: ...BACKING UP FOOTAGE ON A VMAX SYSTEM Step 2 Right click and select Export or Backup depending on your model ...

Page 3: ...BACKING UP FOOTAGE ON A VMAX SYSTEM Step 3 1 Select the channels you wish to backup 2 Select the start time and end time 3 Checkmark Add Backup Viewer and press Calculate ...

Page 4: ...VMAX SYSTEM Step 4 Plug a USB thumb drive into the front of the DVR this is why we have the mouse plugged in the back Make note that your USB thumb drive needs to be formatted in Fat or Fat32 for the DVR to be able to read it ...

Page 5: ... A VMAX SYSTEM Step 5 You will notice that after you pressed Calculate your file size auto populated with information This is how much storage space your file will take The DVR will back up a maximum of up to 32GB at a time ...

Page 6: ... A VMAX SYSTEM Step 6 Press Scan to allow the DVR to detect your thumb drive It will display the name of your thumb drive on the left and display how much free space is available on the thumb drive at the bottom of the page ...

Page 7: ... Give your file a name The DVR will not allow you to save without assigning a name for it to be filed under Optional You can also give the file a password for protection but it is not required Press the Start button after you ve named the file ...

Page 8: ...SYSTEM Step 8 Allow your backup to complete The length of time to back up depends on the size of the file you are backing up The next photo illustrates the different stages of the backup After the file completes the backup press OK ...

Page 9: ...tep 9 Plug your USB thumb drive into a Windows computer Open the USB thumb drive and you will see The player folder The file you backed up it will end in psf The actual player Double click the player icon and it will open the backup player ...

Page 10: ...BACKING UP FOOTAGE ON A VMAX SYSTEM Step 10 Click on the folder in the top left of the player ...

Page 11: ...BACKING UP FOOTAGE ON A VMAX SYSTEM Step 11 Select the file from your USB If you backed up multiple files you can select which one to view from this screen Press Open after you ve made your selection ...

Page 12: ...STEM Step 12 Your file will play immediately after selection You will notice the time stamp the appropriate camera on the appropriate channel and easy to use navigation on the bottom of the screen to find specific times and incidents ...

Page 13: ... software includes a player that will play your file The backup is only viewable on Windows machines Mac computers will need to rely on the clip function on their Mac ACS software The file will only back up in the psf format This allows for ease when navigating through your footage on the player Follow this link for our free Pivot software You can also back up from the Pivot software This is expla...

Page 14: ...NETWORK SETUP FOR THE VMAX SYSTEMS This guide offers basic step by step instructions to set up your Digital Watchdog DVR to be viewed anywhere Step 1 Go to NETWORK Network on the Setup menu ...

Page 15: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 2 Change the Network Type from Static to Dynamic ...

Page 16: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 3 Press the IP Detect button and wait for the DVR to find a new IP Address ...

Page 17: ... detected set the Type back to Static and save your settings Your DVR is now set up on the local network You can now use this new local IP Address to connect to your DVR on our mobile phone application or computer software while you remain on the same network as the DVR ...

Page 18: ...NETWORK SETUP FOR THE VMAX SYSTEMS Setting Up a DDNS Step 5 Select NETWORK Network DDNS on the Setup menu ...

Page 19: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 6 Checkmark Use DDNS so the page can be edited ...

Page 20: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 7 Select either dwddns or dwddns2 as your DDNS server These are free DDNS servers that we provide for your convenience ...

Page 21: ...SYSTEMS Step 8 Press the pencil icon next to Host Name and enter the name you would like your DVR to have The DDNS will accept alphanumeric characters only No spaces or special characters After you create your name press Confirm ...

Page 22: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 9 Press the request Start button on the page to register your DDNS ...

Page 23: ... DDNS address is now registered It will be found as hostname ddnsserver You have now created your remote address This address will allow you to connect on your mobile phone application or computer software from a remote location For this address to work you now need to allow Port Forwarding on your router ...

Page 24: ...ur router s user interface on a computer This can usually be found by entering the gateway found under the network page on the DVR In our example we re using 192 168 1 1 Step 12 Go to a computer on the same network Type the gateway into the address bar of any web browser Internet Explorer Chrome Safari etc And press Enter ...

Page 25: ...UP FOR THE VMAX SYSTEMS Step 13 This should display a prompt asking for your router s log in information This information is found most commonly on the actual routing device Note This is not your Wi Fi information ...

Page 26: ...UP FOR THE VMAX SYSTEMS Step 14 Depending on the router the next step can be found in different places In this case we want to select Applications and Gaming Also known as Pinholes Port Forwarding Single Port etc ...

Page 27: ...ion The port number should be the same number you have under the DVR s network page In our example we are using 80 The address used is the DVR s IP Address that we received from the IP Detect Ours is 192 168 1 190 Make sure the rule you ve created is enabled Save the setting ...

Page 28: ...NETWORK SETUP FOR THE VMAX SYSTEMS Step 16 Double check your work at http canyouseeme org If you test your port number and it comes back successful you are done ...

Page 29: ...t name or another DDNS server The DDNS name you create will be going to a server This means that the name you want to use may be taken It is recommended to make your DDNS name unique to avoid any issues with registration Refrain from host names like DVR digitalwatchdog myhome or anything else that might be commonly used A common creation method is a favorite food and special year ex Papaya1978 Thi...

Page 30: ...art of keeping your DVR healthy and in optimal working order Firmware can improve your unit s functionality add features and even resolve some issues These are instructions for upgrading your firmware from the DVR Step 1 Log in to your unit Right click and select Setup Menu ...

Page 31: ...UPGRADING YOUR DVR S FIRMWARE Step 2 Select SYSTEM System Info ...

Page 32: ...ARE Step 3 You will find the firmware version you currently use about halfway down the page Press Upgrade The next steps will be broken down into two methods A Will refer to the FTP network method B Will refer to the USB method ...

Page 33: ...There are two methods to upgrade the firmware over the network FTP and with a thumb drive USB We will first go over the FTP method By default the unit will be on FTP All of the default information should be correct Simply press the check button ...

Page 34: ...UPGRADING YOUR DVR S FIRMWARE Step 5A Your DVR should find the newest version It will either say New Version or Current Version is Up to Date Press the confirmation button ...

Page 35: ...UPGRADING YOUR DVR S FIRMWARE Step 6A Wait You will see the bottom display information about the progress ...

Page 36: ...ind your model then select the Software tab where we will have the most up to date versions available Download the file and copy it to a thumb drive Step 5B Plug the USB stick in the front of the unit Change the method to USB You will notice that the FTP information is not being used This is normal ...

Page 37: ...UPGRADING YOUR DVR S FIRMWARE Step 6B Press Scan You will notice the USB is found instantly the newest version will display and a start button appears at the bottom Press Start ...

Page 38: ... Both methods will end in the same way waiting for the upgrade to finish Both methods will take anywhere from 3 5 minutes The next screen shows the progress of the upgrades installing After installation the DVR will power cycle on its own ...

Page 39: ...UPGRADING YOUR DVR S FIRMWARE Step 8 Once the unit is up and operational go back to SYSTEM System Info to double check that the upgrade was applied You should see the most up to date version number ...

Page 40: ...ecommended to check at least once a month for new firmware Your USB needs to be formatted in either Fat or Fat32 to work When you save the firmware to a thumb drive make sure it is in the root folder If the firmware is not in the root folder the DVR will be unable to find the file Do not remove the thumb drive until the unit reboots from the installation Doing so too early can cause the firmware u...