Digital Watchdog MEGApix DWC-MPTZ336XW, User Manual

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Page 4: ...Setting the admin password over a secure connection 13 3 4 Live View Page 14 3 5 Playback 16 3 6 Camera Setup 18 3 6 1 Basic Configuration 18 3 6 2 Video and Image 23 3 6 3 Audio 34 3 6 4 Event 35 3 6 5 Dome Configuration 51 3 6 6 System 58 3 7 Help 76 Appendix 77 A 1 Troubleshooting 77 A 2 Alarm Connection 78 A 3 Preventive Maintenance 78 A 4 System Requirement for Web Browser 78 A 5 General Perf...

Page 5: ...mera is fully featured for security surveillance and remote monitoring needs It is based on the DSP compression chip and makes it available on the network as real time full frame rate Motion H 265 H 264 and JPEG video streams The alarm input and alarm output can be used to connect various third party devices such as door sensors and alarm bells 1 1 Components This system comes with the following c...

Page 6: ...ithstand five times the camera weight 2 Do not let the cables get caught in improper places or the electric line cover can be damaged This may cause a short or fire 3 For the installation process remove the protection film and the tape from attached the dome camera 4 A silicone rubber sealant must be applied to seal the housing to secure waterproofing CAUTION 1 A silicone rubber sealant must be ap...

Page 7: ... thread with Teflon tape about 20 times for sealing Use a silicone rubber sealant to seal the area where the mounting bracket and the pipe meet 5 Place a bead of silicone sealant around the mounting bracket s mounting flange press it to the surface and line up the flange hole with drilled holes 6 Open the access plate on the mounting accessory and pull out the cables through the rectangular access...

Page 8: ... 1 White Alarm input 2 Violet Alarm input 3 Brown Alarm input 4 Gray GND 6 2 pin cable Red Alarm output Black GND The camera must be installed by qualified service personnel following all local and federal electrical and building codes Connecting to the RJ 45 Connect a stand ard RJ 45 cable to the network port of the camera Generally a crossover cable is used for direct connection to PC while a di...

Page 9: ...nectors Connecting audio Connect the speaker to the audio output line and external mic to the audio input line Connecting the power o 12VDC Connect the power of 12VDC for the camera Connect the positive pole to the position and the negative pole to the position NOTE Be careful not to reverse the polarity when you connect the power cable o PoE and 12VDC Connect the power of 12VDC for the camera Con...

Page 10: ...ra s lens 2 Insert or remove the SD card as needed 3 Tightly close the SD card cover to ensure it is waterproof 2 4 Resetting the camera to default settings To reset the camera to its original factory settings open the camera s web viewer and go to the Setup System Maintenance You can also use the Reset button on the camera as described below 10 ...

Page 11: ...r 3 Press and hold the reset button on the board with your finger while reconnecting the power 4 Hold the reset button down for about 2 seconds 5 Release the reset button 6 The camera resets to factory defaults and restarts after completing the factory reset 7 Close the SD card cover tightly to ensure waterproofing CAUTION When performing a factory reset you will lose all settings Default IP 192 1...

Page 12: ...iew streaming vid eo in Microsoft Internet Explorer set your browser to allow ActiveX controls 3 1 Access from a browser 1 Start a browser Internet Explorer 2 Enter the IP address or hostname of the camera in the Location Address field of your browser 3 You can see a starting page Click Live View Playback or Setup to enter the web page 4 The cameras Live View page appears in your browser 12 ...

Page 13: ...the camera is accessed for the setup for the first time Enter your admin name and password set by the administrator NOTE The default administrator user name and password is admin If the password is lost the camera must be reset to the factory default settings Please see Resetting to the factory default settings To prevent network eavesdropping when setting the admin password this can be done via a...

Page 14: ...are configured under Setup Basic Configuration Video and Image For more information please see Basic Configuration Video and Image of the User Manual The resolution drop down list allows you to select the most suitable one out of video resolutions to be displayed on the Live View page The protocol d rop down list allows you to select which combination of protocols and methods to use depending on y...

Page 15: ...start or stop the event The PTZ button activates a pop up window for Pan Tilt and Zoom control The Screen Move button moves to the d esired position on the screen Move the clicked point to the center of the screen When dragging it moves to the center of the box and zooms in The Relay Output button manually triggers relay out This icon appears only if Enable alarm out is selected in Event Event Out...

Page 16: ...al storage select it from the list and click the Playback buttons Go to the first go to the beginning of the video clip Fast backward play fast play backward of the video clip Backward play play backward of the video clip Step backward play go back one frame of the video clip Pause pause playback of the video clip Step forward play go forward one frame of the video clip Forward Play play forward t...

Page 17: ... If there is a recorded data for a specific date a blue square on the date will be displayed If you select a specific date in the calendar a yellow square on the date will be displayed 6 Play Time Displays the time of the video playing 7 Event Search Window Select a search option in the drop down list and click the GO button You can also enter the period for searching If you click Start Date or En...

Page 18: ...ra by clicking Setup either in the first connection page or the top second right button of the Live View page Accessing the camera from a computer for the first time opens the Admin Password dialog box Enter your administrator or operator id and password to get into the setup page NOTE If the password is lost the camera must be reset to the factory default settings Please see Resetting to the fact...

Page 19: ...st The lowest level of access which only allows access to the Live View page Operator View the Live View page create and modify events and adjust certain other settings Operators have no access to System Options Administrato r An administrator has unrestricted access to the Setup tools and can determine the registration of all other users Enable anonymous viewer login Check the box to use the webc...

Page 20: ...ic known IP address for a specific MAC address o Use the following IP address To use a static IP address for the camera check the radio button and then make the following settings o IP address Specify a unique IP address for your camera o Subnet mask Specify the mask for the subnet the camera is located on Default router Specify the IP address of the default router gateway used for connecting devi...

Page 21: ...Video and Image Users can setup and change the setting of an individual video stream on this page Please refer to Video and Image Basic for more details about Video and Image setup 21 ...

Page 22: ...Users can setup and change the setting of Audio on this page Please refer to Audio for more details about the Audio setup Date and Time Users can set time directly or assign a time server to get the current time as well as determine Date and Time format on this page Please refer to System Date and Time for more details about the Date and Time setup 22 ...

Page 23: ... definition television applications for example this is the profile ad opted by the Blu ray Disc storage format and the DVB HDTV broadcast service o H 264 H 265 Main Profile Primary profile for low cost applications that require additional error robustness this profile is used rarely in videoconferencing and mobile applications it d oes ad d ad d itional error resilience tools to the Constrained B...

Page 24: ...ow the image will not be natural but it can reduce a network load GOP size Select the GOP Group of Picture size If users want to have a high quality of fast image one by one please decrease the value For general monitoring please do not change the basic value Such an act may cause a problem to the system performance For the details of the GOP setting please contact the service center Stream 2 Sett...

Page 25: ...tivity Focus sensitivity can be adjusted in the range of 0 4 NOTES 1 Avoid continuous 24 hour use of the autofocus This will shorten the lifespan of the lens 2 The autofocus function might not work properly under the following conditions a Bright or flashing lights b Low illumination of the target area c Slow shutter action d Dark object e Excessive illumination of the target area f If a short dis...

Page 26: ... to designate a mask window area NOTE The masking is displayed only when the Enable privacy masking box is selected Masking List o ID Making number 1 16 o Name Masking name o Type Masking color o Ratio Minimum zoom magnification to d isplay the masking the masking will be displayed only when a set magnification or more o Go When you click the Go button move the saved masking to the center of the s...

Page 27: ...ion for a selected box or click any one of the X buttons in the zone list Enable ROI Select Enable ROI to active Hi Stream function Video mode will be fixed to CVBR Dynamic ROI ROI Quality Non ROI Quality and Non ROI fps are controlled based on the entire area Static ROI ROI quality Non ROI quality and Non ROI fps are controlled based on the selected area ROI Quality Set the quality of the selecte...

Page 28: ...Camera Setup On this page the user can setup exposure control image appearance enhance control day and night and IR control 28 ...

Page 29: ... fixed o Max shutter Allows you to set the threshold for slow shutter speeds used in dark environments o Min shutter Allows you to set the threshold for fast shutter speeds used in bright environments In automatic mode Max and Min shutter speed can be selected If you are monitoring a fast object such as a car please change Max shutter to a faster value ex 1 10 1 120 In fixed mode you can manually ...

Page 30: ...ly in low light conditions A lower setting reduces image noise but the image would be less sharp White Balance Mode Select white balance mode which fits camera installation environment In the case of Manual mode the user can set R G B gain manually Enhance Control Enable wid e d ynamic range Activates WDR which cannot be used with Defog function If WDR is activated shutter mode becomes automatic m...

Page 31: ... IR illuminator is synchronized with optical zoom Users can setup IR illuminator related controls in this part Enable IR If the box is unchecked the IR illuminators are off otherwise the following controls are applied Mode o Sensor It will be synchronizedwith the built in brightness sensor of the camera The IR mode will be controlled according to the illumination o Always Activates the IR illumina...

Page 32: ...fies the Fixed IR illuminator off level 1 12 Moving IR Level Moving IR illuminator automatically turns off at a specified level in zoom out operation This specifies the Moving IR illuminator off level 1 9 Moving IR Mode This decides the moving IR illuminator size in the image If the size is small the illumination is focused and bright in the center but the edge area becomes dark NOTE 1 On level Of...

Page 33: ...n select show or hide OSD for each stream Also the user can set the transparency level of OSD by slide bar or type in a number OSD Color User can change OSD color by type in OSD Title User can show or hide OSD Title Subtitle and can change OSD Title Subtitle by type in The default of OSD Title is the model name of the camera Date and Time User can show or hide date and time on OSD PTZ User can sho...

Page 34: ...e camera o Mute Users can disable the input audio transmission by checking the box Audio Output o Enable full duplex Check the box to enable full duplex mode This means that you can transmit and receive audio talk and listen at the same time without having to use any of the controls This is just like having a telephone conversation This mode requires that the client PC has a sound card with suppor...

Page 35: ...ck Save to save the settings or click Reset to clear all the changes Alarm In The camera has 4 alarm inputs To use an alarm port check the Enable alarm port first Type Choose the type of alarm NO Normally Open or NC Normally Closed Dwell Time Set the dwell time an event lasts from the point of detection of an alarm input Click Save to save the settings or click Reset to clear all the changes 35 ...

Page 36: ...stop the event type manually Alternatively the event can be triggered via the product s API Application Programming Interface Select Enable manual trigger to activate the manual trigger for up to 4 manual triggers Set the dwell time the trigger lasts Click Save to save the settings or click Reset to clear all the changes 36 ...

Page 37: ...an Exclude box of orange color Drag corner or line resizes and drag inside moves the box Select Enable video motion detection to activate motion detection NOTE VA Motion will be automatically off when activating the Motion Detection Zone List o ID Order of generation Include 1 8 Exclude 9 16 o Name User definable zone name o Type Shows zone type and cannot be changed o Threshold Determines how lar...

Page 38: ...ect any box by clicking the name on the preview window or click on the list Users can delete selected zone via right mouse click selection for a selected box or click any one of the X buttons in the zone list Click Save to save the settings or click Reset to clear all the changes Network Loss This is used to trigger an event every time the network connection is failed Select Enable network loss to...

Page 39: ... to activate the Time Trigger function Enable specific time User can select a date in the calendar or type in date and specify a time for event trigger Enable every day Trigger event every day at the specified time Enable day of the week Trigger event on the day of every week at the specified time Enable month Trigger event at the date of every month at the specified time Click Save to save the se...

Page 40: ...f you are using a mail server to receive event notification and image email Mail Server Enter the hostnames or IP addresses for your mail server Port Enter the port number for your mail server Enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP Connection security Select a connection security type in the drop down list o None StartTLS SSL U...

Page 41: ...circumstances the camera simply requests the target FTP server to open the data connection Checking this box issues a PASV command to the FTP server and establishes a passive FTP connection whereby the camera actively initiates both the FTP control and data connections to the target server This is normally desirable if there is a firewall between the camera and the target FTP server o Port Enter t...

Page 42: ...ribed above and contains images from the time immed iately after the trigger Configure as for pre event o Prefix file name This name will be used for all the image files saved If suffixes are also used the file name will take the form prefix suffix extension o Additional suffix Add either a date time suffix or a sequence number with or without a maximum value Click Save to save the settings or cli...

Page 43: ...re available The total file size must be less than 512 KB Audio Alert Test Click on the Test button to confirm the audio output settings To remove an audio file select the file and click the Remove button NOTE For proper operation full duplex must be enabled in the audio settings page Click Save to save the settings or click Reset to clear all the changes PTZ Preset When the camera detects an even...

Page 44: ...data cannot be recorded o Pre event Enter pre event time value for the storage device pre recording o Post event Enter post event time value for the storage device pre recording o Audio Record Check the box if you want to record audio with video Record Schedule You can set the weekly recording schedule for each day Drag or click area by a box unit at first Clicking the block toggles the recording ...

Page 45: ...s on the Open Network Computing Remote Procedure Call ONC RPC system The CIFS screen displays as below o Address Enter the IP address for the NAS device o Remote Directory Enter the directory or folder location to be recorded in the NAS device o Capacity Enter the capacity of storage to be used This must be less than the total storage capacity o ID Password Enter ID and Password The camera will as...

Page 46: ...of XML data format Check the box to enable the service XML Notification Setting o Notification server URL The network address to the server and the script that will handle the request o Notification server port The port number of the notification server Click Save to save the settings or click Reset to clear all the changes 46 ...

Page 47: ... the duration of the event Check the box to enable the service Boost Setting You can set the condition in Normal and Boost mode o Boot Stream Select a video stream for each condition in the drop down list o Frame rate Select a frame refresh rate per second for each condition in the drop down list Bit rate control Select CBR or CVBR in the drop down list in Normal Condition You cannot change it in ...

Page 48: ... HTTPS TCP and UTP o URL The network add ress to the server and the script that will hand le the request For example http 192 168 12 244 cgi bin upload cgi o Port The port number of the server o User name Password Provide your log in information Notification Server Test When the setup is complete the connection can be tested by clicking the Test button using the contents in the Send Message box Cl...

Page 49: ...Add button to make a new event map a popup window displays as below To change an existing event select that event and click the Modify button this same window will display and the information can be changed as required Selecting an event and clicking Remove deletes the event General Enter the name for a new event map Event In Select an event type in the drop down list 49 ...

Page 50: ...rate from the normal condition to this boosted level for the duration of the event Check the box to enable the Function o PTZ preset Select the preset position you want to move to the event If you want to move back to the home position after the event which is pre defined in the Alarm Out PTZ Preset page check the Return to the home position after event box o Record Record video stream when an eve...

Page 51: ...eric characters and space o Focus Auto Auto Focus is always active Manual Auto Focus is inactive o Preset Setup Activate the PTZ Control Panel o Preset Delete Delete selected Preset number Follow steps below to store the Preset positions 1 Click the Preset Setup button then shows the PTZ Control Panel 2 Choose the desired Preset number from the Preset drop down list 3 After aiming the camera view ...

Page 52: ...eat Select the number of repetitions from Continuous to 90 The default is Continuous o Sequence Select either forward or backward sequence in the Tour position list o Delete Tour Delete the stored Tour Position Setup list of Tour number o Tour Position Setup Open or close the Tour Position Setup as below Tour position The Tour position can be selected in the range 1 64 Preset number Show the selec...

Page 53: ...esired Tour Position and click the Delete Position button Set Position Click the Set Position button then show the stored Presets on the drop down list Follow steps below to program the Tours 1 Click the desired Tour position of Tour Position Setup list and click the Set Position button then show the saved Presets on the drop down list Click a Preset 2 Repeat step 1 for each desired position 3 Cli...

Page 54: ...d zoom using the Control box The movement history is automatically recorded 2 Click the Done button after you completed the camera movement program 3 Repeat steps 1 through 2 for each desired Pattern number 4 If you are not satisfied with the programed pattern click the X button to clear the pattern 5 You can edit the title of each pattern number for easier recognition NOTE 1 Each Pattern can stor...

Page 55: ... as the Home Function Waiting Time 10 600 seconds Function Use Off On Click Save to save the settings or click Reset to clear all the changes Motor Setup Motor Setting o Proportional P T Select On or Off o Max Pan Speed Adjus thte pan speed between 1 30 o Max Tilt Speed Adjust the tilt speed between 1 30 Click Save to save the settings or click Reset to clear all the changes 55 ...

Page 56: ...g object it will stop At that time release instantly and pull it down again to run the auto flip function When you use the panning range it is recommended to use the flip mode to Auto o Enable pan angle range setup When the dome camera is installed near a wall the pan angle range can be limited by the user Right limit Select the right limit of the pan angle range Left limit Select the left limit o...

Page 57: ... the Origin Check button and the dome camera will return to the right position after the origin check operation o Enable schedule origin check If selected execute origin check function at a scheduled time Enable monthly Set specific day and time Enable weekly Set specific days of the week and time Enable daily Set specific time PT Module Upgrade Users can upgrade PT Module firmware remotely AF Mod...

Page 58: ...is page is very useful when you require d evice information after installation Device Name Configuration Enter the device name Location Configuration Enter up to four 4 locations information Click Save to save the settings or click Reset to clear all the changes 58 ...

Page 59: ...ge as described below User Setting Check the box to enable anonymous viewers to log in to the camera without a user account When using the user account users have to log in at every access User List Setting This section shows how to register a user account Enter a user name and password to be added and register them by pressing the Add button You will see the pop up window as below Click Save to s...

Page 60: ...to enable HTTPS connection set to HTTP by default o HTTP o HTTPS o HTTP and HTTPS Upload Certificate To use HTTPS for communication with the camera an official certificate issued by a CA Certificate Authority must be upload ed from your PC Provide the path to the certificate directly or use the Browse button to locate it Then click the Upload button Please refer to the home page of your preferred ...

Page 61: ...his list will then be allowed or d enied access accordingly that is if the addresses in the list are allowed then all others are denied access and vice versa Also see the online help for more information NOTE Users from IP ad d resses that will be allowed must also be registered with the appropriate access rights This is done from Setup System Security Users Click Save to save the settings or clic...

Page 62: ... setup Protocol type Port number LZO compression usage and Renegotiation time as well as download Server certificate file o Choose Protocol type between UDP and TCP UDP is preferred Type in Port number you want to use default is 1194 o Default Renegotiation time is 3600 seconds and 0 means no verification o Use LZO compression d etermines whether to use cipher compression in connection or not o CA...

Page 63: ...r and LZO setting must match the Server setting o Default Renegotiation time is 3600 seconds and 0 means no verification o Upload CA certificate issued by Server 3 Select the authentication method between User authentication and Machine authentication o For Machine authentication upload client certificate and client key provided by Server o For User authentication type in registered ID and Passwor...

Page 64: ...er time Sets the time from the clock on your computer Synchronize with NTP Server The camera will obtain the time from an NTP server every 60 minutes Set manually Allows you to manually set the time and date Date and Time Format Specify the formats for the date andtime 12h or 24h displayed in the video streams Select Date and Time format from the drop down list o Date Format Specify the date forma...

Page 65: ...ck the radio button and then make the following settings IP address Specify a unique IP address for your camera Subnet mask Specify the mask for the subnet the camera is located on Default router Specify the IP address of the default router gateway used for connecting devices attached to different networks and network segments IPv6 Address Configuration Check this Enable IPv6 box to enable IPv6 Ot...

Page 66: ...ter the IP addresses of the primary and secondary DNS servers Host Name Configuration o Host Name Enter the hostname to be used as device information in the client software Services o HTTP port Enter a port to receive a service through the HTTP The default port number is 80 o HTTPS port Enter a port to receive a service through the HTTPS The default port number is 443 o RTSP port Enter a port to r...

Page 67: ...the DDNS server Registered host Enter an address of the DDNS server Username Enter an ID to access to the DDNS server Password Enter a password to be used for accessing the DDNS server Confirm Enter the password again to confirm it Maximum time interval Set a time interval to synchronize with the DDNS server Select the time interval from the drop down list Register local network IP address Registe...

Page 68: ...icast group o Multicast destination IP Enter an IP between 224 0 0 0 and 239 255 255 255 o RTP port Enter a value between 1024 and 65530 o RTP TTL Enter a value between 1 and 255 If a network status is smooth enter a lower value However if network status is poor enter a higher value When there are many cameras or users a higher value may cause a heavy load to the network Consult with a network man...

Page 69: ...the Friendly name field NOTE UPnP must be installed on your workstation if running Windows XP To do this open the Control Panel from the Start Menu and select Ad d Remove Programs Select Add Remove Windows Components and open the Networking Services section Click Details and then select UPnP as the service to add Click Save to save the settings or click Reset to clear all the changes 69 ...

Page 70: ... network router or switch the DSCP value in the IP header tells the router or switch which type of treatment to apply to this type of traffic for example how much bandwidth to reserve for it NOTE DSCP values can be entered in decimal or hex form but savedvalues are always shown in decimal The following types of traffic are marked enter a value for each type of traffic used o Live Stream DSCP o Eve...

Page 71: ... enter the external port number for the router in the field provided NOTES If you attempt to manually enter a port that is already in use an alert message will be displayed When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save For NAT port mapping to work this must be supported by the broadband router The broad band router has m...

Page 72: ... Dynamic Host Configuration Protocol DHCP and Domain Name System DNS or configure each computer s network settings manually which may be d ifficult and time consuming Zeroconf is built on three core technologies Assignment of numeric network addresses for networked devices link local address autoconfiguration Automatic resolution and distribution of computer hostnames multicast DNS Automatic locat...

Page 73: ...figuration networking Bonjour enables d evices to automatically discover each other on a network without having to enter IP addresses or configure DNS servers Bonjour is a trademark of Apple Computer Inc Click Save to save the settings or click Reset to clear all the changes Language Select a user language The language choices are English Korean French German Russian Chinese and Japanese Click Sav...

Page 74: ...ddress Upgrade Upgrade your camera by importing an upgrade file andpressing the Upgrade button During the upgrade do not turn off the power of the camera Wait at least five minutes and then try to access the camera again Backup Save the setting values that users have entered the camera to a user PC Restore Import and apply a setting value previously saved to a user PC IV License Upload your camera...

Page 75: ...tup or Control log data Reports o Server Report Click the Server Report button to get important information about the server s status this should always be includ ed when requesting support o Parameter List Click the Parameter List button to see the unit s parameters and their current settings Health Check o System Check Click the System Check button to get important information about the cameras ...

Page 76: ...p window below o Network Check Click the Network Check button to get the information about the camera s network setting andtraffic You can see the pop up window below 3 7 Help The Help popup window offers users a description of the setting and Help page so that users can manipulate the camera without a reference to the manual 76 ...

Page 77: ...Image setting Blurred images Refocus the camera Poor image quality Increased lighting can often improve image quality Check that there is sufficient lighting at the monitored location Check all images and lighting settings Rolling dark bands or flickering in the image Try adjusting the Exposure Control setting under the Camera Setup part H 264 not displayed in the client Check that the correct net...

Page 78: ...8GB or Higher 4GB or Higher VGA NVIDIA GeForce GTX 960 or AMD Radeon R9 280X NVIDIA GeForce GTX 670 or Radeon HD 7970 LAN Gigabit Ethernet Gigabit Ethernet A 5 General Performance Considerations When setting up your system it is important to consider how various settings and situations will affect performance The following factors are among the most important to consider High image resolutions and...

Page 79: ...y zones 16 programmable privacy masks Motion detection 16 programmable motion zones 8 include areas and 8 exclude areas Memory slot Micro SD SDHC SDXC card card not included SD card recording mode Event and continuous recording Event buffering FTP Pre 30sec Post 30sec Event buffering SD card Pre 10sec Post 60sec Alarm notifications Notifications via e mail FTP server alarm output audio output pres...

Page 80: ...computer manual Software reset Restart reset factory default Remote upgrade Backup and restore ENVIRONMENTAL Operating temperature 22 F 131 F 30 C 55 C Operating humidity 0 90 RH non condensing IK rating IP rating IK 10 impact resistant IP66 rated weather and tamper resistant Other certifications CE FCC RoHS ELECTRICAL Power requirement PoE UPoE Class 4 DC 12V Power consumption PoE 28W 500mA DC 12...

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