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1. My POWER light is not on?
Power is not being supplied to the unit. Please use the
power supply shipped with the unit and verify that a
power source is active from the attached power outlet
used to connect the adapter. You can test this by plugging
in any other electrical device and verify its operation. After
using the power supply shipped with the product, check
the power source, and reinserting the power connector
into the IP Camera, please call our Support Center.
The power supply may be defective.
2. My ACTIVE light is not flashing?
Verify the power supply to the unit. Power off the unit
and back on again, wait 1 minute, if the ACTIVE light still
does not begin to flash, you will have to set the unit to its
factory default (THIS WILL DELETE ANY CONFIGURATION
AND SET THE UNIT TO THE FACTORY DEFAULTS).
Power on the unit and insert the end of a paper clip into
the small recessed opening on the back of the unit. Use
the clip to press the button located within that opening.
3. My LINK light is not flashing or solid?
Verify the cable connection. 99% of the time the cable’s
connection to the unit is causing this problem. Try using a
different network cable or crossover cable (for PC
connection only). Try reinserting the cable, if this still
doesn’t solve the problem call our Support Center.
4. I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding
properly configured. If accessing from our DDNS service,
verify the correct serial number. Firewall issues may prevent
user access.
5. How do I open an MS-DOS or Command Prompt?
Start > (All) Programs > Accessories > Command Prompt
6. How do I find out my IP address information if my settings
were automatically detected?
1) Open a Command Prompt
2) At the prompt type - “ipconfig / all” (without the quotes)
3) Near the end of the information supplied, should be
your current IP address, subnet mask, default gateway
and DNS servers
7. I can’t connect!!
In the case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router
Reboot > Router Reboot Finished > IP Camera Reboot
> IP Camera Reboot Finish > Verify DDNS and IP Camera
connection, if applicable.
8. How do I “PING” an IP address?
1) Open an MS-DOS (or Command) prompt
2) At the prompt type - “ping xxx.xxx.xxx.xxx” (without the
quotes and replace the “x” s with an IP address)
3) Press Enter
9. I’m accessing my video server remotely over the Internet
and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are
determined by your bandwidth capabilities both at
your site where the IP Camera is installed and your remote
location. The lower of the two sites will determine how
fast your video stream is received. It is recommended to
have at least a 256Kb/sec upstream connection from
the site where the IP Camera is installed. Lower speeds will
operate properly but provide poor remote performance.
The Faster the Internet connection at both ends, the faster
the video stream.
10. How do I enable or check VLC on my browser
Internet Explorer
Open Internet Explorer > Tools on the menu bar > Internet
Options > Security Tab > Custom Level > Scroll down and
verify that you are prompted or have enabled plug-ins to
be downloaded and executed. > click OK > restart browser.
Chrome
Open Chrome > Chrome menu settings > Advanced
settings > Individual information - content settings > Run
automatically
11. How do I reset the unit to factory defaults?
Refer to the previous functions page and find the reset
button. Power ON the unit and use a paper clip to push
the reset button within that opening. You should then see
the ACTIVE light turn off and after a few seconds, the
ACTIVE light will begin to flash, signifying a successful
reboot. If the ACTIVE light does not turn off after
depressing the reset button, please try holding the button
in for a few seconds and releasing it. YOU WILL LOSE ALL
DATA THAT HAD BEEN ENTERED PREVIOUSLY AND THE IP
CAMERA WILL BE SET TO ITS FACTORY RESET.
Appendix
FAQ
