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A Volkswagen Group Company 

FrameGrabber 4 PCIe Card - Windows Driver installation guide 

– v 1.0 – 02.02.2021 

 8/15 

 

2.2. 

Troubleshooting Installation 

Troubleshooting 

installation guide is applicable in case of no any device called “Multimedia Video 

Adapter” is present in MS Windows Device Manager prior to DQ FG4 PCIe Card Windows Driver 
installation. 

1.  Create a folder and unzip the DQ FG4 PCIe Windows Driver into that folder. 

2.  Start Windows Device Manager. 

3. 

Check the “Multimedia Video Adapter” device is not present in the “Other Devices” section. 

4. 

In Windows Device Manager click on menu “Action” and select “Add legacy hardware” 
 

 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

Summary of Contents for FrameGrabber 4

Page 1: ...kswagen Group Company FrameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 FrameGrabber 4 PCIe Card Windows Driver installation guide Classification Public Author JFT RSA 02 02...

Page 2: ...y FrameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 2 15 Contents Contents 2 1 Introduction 3 2 Installation Steps 4 2 1 Standard Installation 4 2 2 Troubleshooting Installat...

Page 3: ...hat a driver is not signed Windows driver is available for download on Digiteq Automotive FrameGrabber 4 Product Download Site https fg4 digiteqautomotive com windriver Installation steps are divided...

Page 4: ...s Driver into that folder 6 Start Windows Device Manager 7 The Multimedia Video Card device should be detected in the Other devices section of Windows Device manager Check the Sound video and game con...

Page 5: ...4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 5 15 8 Right click on Multimedia Video Card and select Update Driver 9 The pop up window Update Drivers Multimedia Video Controller appea...

Page 6: ...n guide v 1 0 02 02 2021 6 15 10 Browse in your computer to locate inf file in the folder with unzipped driver from in previous steps You can check box include subfolders and system will find desired...

Page 7: ...nstallation guide v 1 0 02 02 2021 7 15 12 The DQ FG4 PCIe Card device appears in Sound video and game controllers section of Device Manager 13 The driver is installed and ready to use If the device i...

Page 8: ...device called Multimedia Video Adapter is present in MS Windows Device Manager prior to DQ FG4 PCIe Card Windows Driver installation 1 Create a folder and unzip the DQ FG4 PCIe Windows Driver into tha...

Page 9: ...rameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 9 15 5 The Add Hardware Wizard will appear Click on Next button 6 On next screen choose Install the hardware that I manually...

Page 10: ...A Volkswagen Group Company FrameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 10 15 7 On next screen choose Show All Devices and click Next 8 On next screen choose Have Disk...

Page 11: ...de v 1 0 02 02 2021 11 15 9 Pop up screen Install From Disk appears 10 Browse in your computer to locate inf file in the folder with unzipped driver from in previous steps Choose subfolder according t...

Page 12: ...Group Company FrameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 12 15 11 Select hardware DQ FG4 PCIe Card and click Next 12 Confirm the installation of the driver for associa...

Page 13: ...13 Driver for DQ FG4 PCIe Card is installed 14 Please ensure that the FG4 card is physically inserted in PC If the card is not inserted yet please turn off your computer insert a card and turn on agai...

Page 14: ...e Sound video and game controllers section of Device Manager In case that DQ FG4 PCIe Card appears in the Sound video and game controllers section of Windows Device Manager twice if only one HW of DQ...

Page 15: ...appears Ensure that Delete the driver software for this device checkbox is NOT selected and press Uninstall 17 The driver is installed and ready to use Windows Device manager shows only one instance...

Page 16: ...er in the past It is possible to update it without full reinstallation 1 Open Device manager and right click on DQ FG4 PCIe Card for more properties Then choose update driver NOTE Sometimes from unkno...

Page 17: ...lkswagen Group Company FrameGrabber 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 17 4 2 On the next screen choose Browse my computer for drivers 3 Then select a location of a new dri...

Page 18: ...4 4 Click Browse in your computer to locate inf file in the folder with unzipped driver desired version 5 Confirm your choice with button OK 6 The driver is installed and ready to use 7 Please check d...

Page 19: ...er 4 PCIe Card Windows Driver installation guide v 1 0 02 02 2021 19 4 Changes Version Date Change description Changed by Approved by 1 00 02 02 2021 First release version RSA 1 01 27 10 2021 2 1 inst...

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