Setup Help and Troubleshooting
“Can I block a call using the
front panel Block button while the call is ringing in?”
Yes. The DPB can actively block a call as it is ringing in. The DPB flashes the red LED when a call is
coming in and at anytime you want to stop the call and block it, just press the Block button Twice
quickly. Do not press and hold the block button down. If you accidentally block the caller, then it can be
reversed using the Invite button on the same number. Use the Call History buttons to select the blocked
number and then press the Invite button for 1 second to re-invite that blocked caller.
“The DPB display shows "Connect to Line Service", What does this mean?”
Connect to Line Service means the DPB
is not connected to a valid phone service source. If you are
using other wire cable with more than two conductors, it's possible that the wiring is not connected
properly to the source. There is a possibility that the yellow and black pair, which normally is the second
line, is somehow reversed on the DPB
side and is not making a connection. There is also a possibility
that the wall plate is not wired correctly if you have an older home. When the DPB
is finally connected to
a phone source, "Connect to Line Service" will disappear and go to idle mode.
Complete Factory RESET – “I want to reset the DPB to factory settings.”
Sometimes after a few months you want to start over and clear the current settings. To do this, enter
Programming: Press and hold the
Program Button
for 3 seconds until you see “Program Mode”, then
“Pick Up Phone”, when the prompt for “Enter Code” displays, enter
98 # *
. This clears all your call lists.
Next, when the prompt for “Enter Code” displays again, enter
99 # *
. This fully resets the DPB
to
Digitone Default settings from the factory.
“I have program blocked an area code with number but the caller is not being blocked.”
Check the DPB display to see if you are receiving calls that start with a “1” then the number. If you have
only entered the 10-digit number without the 1, then this why the call is not being blocked. Calls that
start with a Country Code, like 1 (USA) means you must enter the entire string into a blocked number.
Example: to block the entire 800 and 1-800 area codes, enter programming and enter: 40 800 *, then 40
1800 *. You will then see area codes 800 and 1800 in the Blocked Callers List. This is only necessary if
you receive both inbound call types of 800 and 1 800. For individual numbers the same holds true that
the 1 must be inserted if you receive the call that way, ex. 1 890 555 1212 instead of 890 555 1212.
“How can I program the DPB to block specific numbers, area codes and spoofed
numbers?”
Go into Programming, you will use Code 40 to enter the area code(s) you want to block. Use Code 40 to
block specific numbers like; Ex. 40 890 555 1212 * or whole area codes like 40 890 *. Spoofed numbers
like 2, or V200039, or 717 ??? x23 are all hungup on in Standard Mode by default and you don't have to
do any programming. However, if the number is 10 digits with just numbers, but the number is not
actually a working number like; 555 555 5555, then you can just block that number or the whole area
code of 555 in Programming with; 40 555 * for example.
“Does the DPB repeat Caller ID to the telephones connected to the TEL port?
”
Yes, the Caller ID is captured and repeated to all phones downlinked to the TEL port. If you have a
corded phone or cordless phone system base connected there, then all corded phones and cordless
handsets to that base will receive the repeated Caller ID. If the caller is an Invited caller, then the Caller
ID information will display on the first ring to the phones connected to the TEL port thereafter. This
stops unwanted Caller ID information from Blocked callers from being received by the phones connected
to the TEL port, like Out of Area, Unavailable, Anonymous or a Blocked caller’s number.
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