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LIMITATION OF REMEDIES AND LIABILITY
In no event shall DCI or anyone else involved in the creation, production, or delivery of the DCI Product be liable for any
damages arising out of the use or inability to use the DCI Product, including but not limited to indirect, special, incidental, or
consequential damages, or for any cover, loss of information, profit, revenue or use, based upon any claim by User for breach of
warranty, breach of contract, negligence, strict liability, or any other legal theory, even if DCI has been advised of the possibility
of such damages. In no event shall DCI’s liability exceed the amount User has paid for the DCI Product. To the extent that any
applicable law does not allow the exclusion or limitation of incidental, consequential or similar damages, the foregoing
limitations regarding such damages shall not apply.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This Limited
Warranty shall be governed by the laws of the State of Washington.
WARRANTY CLAIM PROCEDURES
1.
If you are having problems with your DCI Product, you must first contact the Authorized DCI Dealer where it was purchased. If you
are unable to resolve the problem through your Authorized DCI Dealer, contact DCI’s Customer Service Department in Kent,
Washington, USA at the above telephone number between 6:00 a.m. and 6:00 p.m. Pacific Time and ask to speak with a customer
service representative. (The above “800” number is available for use only in the USA and Canada.) Prior to returning any DCI
Product to DCI for service, you must obtain a Return Merchandise Authorization (RMA) number. Failure to obtain an RMA may
result in delays or return to you of the DCI Product without repair.
2.
After contacting a DCI customer service representative by telephone, the representative will attempt to assist you in troubleshooting
while you are using the DCI Product during actual field operations. Please have all related equipment available together with a list of
all DCI Product serial numbers. It is important that field troubleshooting be conducted because many problems do not result from a
defective DCI
Product, but instead are due to either operational errors or adverse conditions occurring in the User’s drilling
environment.
3.
If a DCI Product problem is confirmed as a result of field troubleshooting discussions with a DCI customer service representative,
the representative will issue an RMA number authorizing the return of the DCI Product and will provide shipping directions. You will
be responsible for all shipping costs, including any insurance. If, after receiving the DCI Product and performing diagnostic testing,
DCI determines the problem is covered by the Limited Warranty, required repairs and/or adjustments will be made, and a properly
functioning DCI Product will be promptly shipped to you. If the problem is not covered by the Limited Warranty, you will be informed
of the reason and be provided an estimate of repair costs. If you authorize DCI to service or repair the DCI Product, the work will be
promptly performed and the DCI Product will be shipped to you. You will be billed for any costs for testing, repairs and adjustments
not covered by the Limited Warranty and for shipping costs. In most cases, repairs are accomplished within 1 to 2 weeks.
4.
DCI has a limited supply of loaner equipment available. If loaner equipment is required by you and is available, DCI will attempt to
ship loaner equipment to you by overnight delivery for your use while your equipment is being serviced by DCI. DCI will make
reasonable efforts to minimize your downtime on warranty claims, limited by circumstances not within DC
I’s control. If DCI provides
you loaner equipment, your equipment must be received by DCI no later than the second business day after your receipt of loaner
equipment. You must return the loaner equipment by overnight delivery for receipt by DCI no later than the second business day
after your receipt of the repaired DCI Product. Any failure to meet these deadlines will result in a rental charge for use of the loaner
equipment for each extra day the return of the loaner equipment to DCI is delayed.
