8. FAQ
Q: I could see the icon at the right down comer on the screen, but I still couldn't find my external HDD.
A: a. Please make sure your HDD has been installed correctly.
b. Please make sure your HDD has been set in "Master" position,
c. Please make sure you have installed correct driver for this USB HDD.
d. Please make sure your HDD has been formatted. If no, please format your hard drive first.
e. If you are sure you have installed correctly all the hardware and software, please follow the steps as
below to catch your HDD.
i. Enter "Control Panel" and enter "System" icon
ii. Double click it to find a "System Manager".
iii. Find a "Disk drivers" category. There should be 3 drivers, double click the HDD
iv. Find the "Setting" button and choose the option “Removable Drive”
v. Your computer will automatically assign a new letter to this USB HDD after restarting your
computer
9. Caution!!
a. If you are not sure what OS you are using, please contact your PC dealer.
b. Please don't put this USB HDD in a humid or high-temperature environment.
c. If your first installation is failed, please firstly remove the wrong device throngs the path as below:
path=Control Panel > System > System Properties > Device Manager > Please remove the items with
"?" or "!" mark.
