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Chapter 5: Q & A
1. Q: Why doesn
’
t DN-11007-N power up?
A: Check if the output voltage is suitable, or check if the power supply is out of order.
2. Q: The Internet browser still cannot find or connect to the DN-11007-N after verifying the
IP address and LAN cable, the changes cannot be made, or password is lost.
A: In case the DN-11007-N is inaccessible, you can try to restore its factory default
settings. Please press the
“
Reset
”
button on the front of DN-11007-N and keep it
pressed for over 5 seconds and the light of STATUS will vanish. The LEDs will flash
again when reset is successful.
3. Q: I cannot view webcam
’
s video screen from WAN.
A: Please follow the steps below.
Step1. Open Internet browser and enter http://
192.168.1.1
in the address field.
Step2. Enter
admin
in both "User Name" and "Password" fields. Then, click
Login
.
Step3. Click
IP Config
to select
Miscellaneous
in the Main Menu.
Step4. Then, click
Yes
to enable
Webcam Access From WAN
.
(Note: If you select JAVA mode preview, please download JAVA software from
http://www.java.com/en/download/manual.jsp
)
4. Q: I don't know my WAN IP.
A: There are two ways to know.
Way 1: Check with your Internet Service Provider.
Way 2: Check the setting screen of DN-11007-N. Click
Status & Log
to select
Status
in the Main Menu. WAN IP is shown on the WAN interface.
5. Q: Why can
’
t my printer work?
A: For more details, please refer to Chapter 3 Print Server in the USB Application.
Maybe DN-11007-N doesn
’
t support your printer. You can contact with us to get more
updated information about printer driver support.
6. Q: Why does DN-11007-N shut down unexpectedly?
A: Re-plug your power adapter. Then, check the STATUS indicator; if it is off, the internal
flash memory is damaged. For more help, please contact with your provider.
7. Q: Why does DN-11007-N
’
s setup page shut down unexpectedly?
A: If one of the pages appears incompletely in the DN-11007-N
’
s setup pages, please
click
Logout
in the Main Menu before it shutting down
.
Don
’
t keep on working. Then,
close Internet browser and open it again for going back to the former page.