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11.6.1 Device Information
The Device Status page contains a table with information about the
IP-KVM’s hardware and firmware. This information is useful if technical
support is required.
Figure 75: Device Information
The Data file for support allows you to download the IP-KVM data file
with specific support information. This is an XML file with certain
customized support information like the serial number etc. You may send
us this information together with a support request. It will help us to
locate and solve your reported problem.
Figure 76: Connected Users
Figure above displays the IP -KVM activity. From left to right the
connected user(s), its IP address (from which host the user comes from)
and its activity status is displayed. RC means that t he Remote Console is
open. If the Remote Console is opened in exclusive mode the term
(exclusive mode ) is added. For more information about this option see
the Section called Remote Console Control Bar.
To display the user activity the last column contain s either the term
active for an active user or 30 min idle for an user who is inactive for a
certain amount of time.