Release 1.05
Digium, Inc.
Page 60
Chapter 3: Telephone System Configuration
Answer - This step is automatically added when creating a new menu.
This step answers the incoming call.
Authenticate - The Authenticate step is used to restrict access one or
more areas of your system. This is useful when one wants users to
have to enter a PIN code in order to proceed to a particular part of the
current menu, to a different menu, or to ring an extension.
Background - This step is used to play an audio file in the background
while waiting for the caller to enter an extension or number. Playback
is terminated once the user begins to enter an extension. To select a file
to play, click and hold in the field next to the Background choice to
scroll through a list of pre-recorded sound files. In the example above,
“Play ‘otherwise’ & Listen for KeyPress” is an example of using the
Background option.
Busytone - The Busytone option should be selected if there is a step in
the process in which you want to play a busy signal to the caller. For
instance if the call is over.
Congestion - The Congestion option is similar to the Busytone
option. A congestion tone will be played to the caller, should be
selected if there is a step in the process in which you want to play a
busy signal to the caller. For instance if the call is over.
Digit Timeout - The Digit Timeout option is used to set the maximum
amount of time allowed between key presses. If a full extension is not
entered in the specified time, the entry will be considered invalid. A
field for entering the number of seconds before timeout appears next
to the option.
