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After-sales service
If you are unsure about anything regarding after-sales service, contact
the following service contact.
Customer Service Center (for loss, theft or damage and operation
information)
From a land-line phone,
0077-7-113
(toll-free)
From an au cell phone,
113
without area code (toll free)
Secure cell phone support center (for loss, theft, damage)
From a land-line phone/an au cell phone,
0120-925-919
(toll free)
(Open 9:00 to 21:00 everyday)
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au after-sales service information
Service
Secure cell phone support
Members
Others
Replacement
cell phone
delivery
service
Spontaneous
failure
1st year
Free of charge
No recompense
2nd year
or later
Customer
charge
1st: 5,250 yen
2nd: 8,400 yen
Partially damage,
water soak, irreparable
damage, theft or loss
Holding over
and repair
Spontaneous
failure
1st year
Free of charge
Free of charge
2nd year
or later
Free of charge
(three-year
warranty)
Actual cost
Partially damage
Customer
charge
Upper limit:
5,250 yen
Water soak, irreparable
damage, loss, theft
No recompense
No recompense
(model change)
* Charge amounts are all tax-included.
Replacement cell phone delivery service
◎
When you have trouble with your au cell phone, replacement cell phone
(same model, same color, including new battery) is delivered by calling
to. Return your damaged cell phone within 14 days after replacement cell
phone is delivered.
◎
Available up to twice in a year from the day you use this service as a start
day. If you do not use this service in the past year at the subscription to
this service, it will be 1st and if you use, it will be 2nd.
* For details, refer to au homepage.
Holding over and repair
◎
Repairs due to water soak and irreparable damage are not covered by this
service.
◎
Damages and malfunctions intentionally caused by the customer as well
as those due to modification (e.g. disassembly, change of parts, painting,
etc.) by the customer are not covered by this service.
◎
You cannot receive a refund for replacement of the outer casing due to
stains, scratches, paint removal, etc. on the outer casing.
Image, video, music, other files
Playable files
The following file formats are supported.
Type
File format
Sound
.3gp, .mp4, .m4a, .3g2, .flac, .mp3, .mid, .xmf,
.mxmf, .rtttl, .rtx, .ota, .imy, .ogg, .mkv, .ts, .wav,
.aac, .amr
Photo
.jpg, .png, .bmp, .gif, .webp
Video
.3gp, .mp4, .3g2, .ts, .webm, .mkv
◎
Extremely large or small files may not be played.
◎
Some copyrighted data cannot be played.
