12
Troubleshooting Guide
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Verify unit is installed on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote Control has a similar frequency to
other remotes in the area.
Replace Remote Control
Radio frequency disturbance from outside
sources.
Replace remote control and Remote Control Receiver
Kit, where necessary.
Defective Remote Control Receiver
Replace Remote Control Receiver
Appearance
Fireplace does not turn on
Manually
Improper operation
Refer to Operation Section
No incoming voltage from the electrical wall
socket/Breaker Panel
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective On/Off Switch
Replace On/Off Switch
Defective Heater Switch
Replace Heater Switch
Defective Remote Control Receiver (If ap-
plicable)
Replace Remote Control Receiver
Fireplace does not turn on with
remote control (if applicable)
Improper operation
Refer to Operation Section
Remote control not initialized to fireplace
Initialize the remote control
Defective remote control
Install new battery into the remote control. Reinitilize
remote where necessary
Replace Remote Control and reinitialize
Defective Remote Control Receiver
Replace Remote Control Receiver
Flame Frozen
Defective flicker motor
Replace flicker motor
Loose wiring
Check wiring connections
Flame not bright or flame not
visible
Burnt light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Log set dim, ember bed not
glowing
Burnt light bulbs
Replace light bulbs
Flame Shudder
Defective flicker motor
Replace flicker motor
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
