14
www.dimplex.com
PROBLEM
CAUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself
Remote Control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize Remote Control
and Remote Control Receiver
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Remote Control Re-
ceiver, where necessary. Initialize Remote Control
and Receiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the touch
when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu
-
ally
Improper operation
Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective 3-Position Switch
Replace 3-Position Switch
Defective Remote Control Receiver
Replace Remote Control Receiver
Fireplace does not turn on using
the Remote Control
Improper operation
Refer to Operation Section
Remote Control not initialized to fireplace
Initialize the Remote Control
Remote Control not working.
Install new battery into the Remote Control. Reconfig
-
ure remote where necessary
Replace Remote Control or Remote Control Receiver,
where necessary. Initialize Remote Control and
Receiver.
Flame Frozen
Loose wiring
Check wiring connections
Defective Flicker motor
Replace Flicker motor
Defective Flame Speed Control Board
Replace Flame Speed Control Board
Flame not bright or flame not
visible
Burnt out light bulbs
Replace light bulbs
Loose wiring
Check wiring connections
Defective light harness
Replace light harness
Defective Flame Speed Control Board
Replace Flame Speed Control Board
Log set dim, not glowing
Burnt light bulbs
Replace light bulbs
Flame Shutter
Defective Flicker motor
Replace Flicker motor
Defective Flame Speed Control Board
Replace Flame Speed Control Board
Light leaking around the log set
Log set not positioned properly
Check log set for proper fit
TROUBLESHOOTING GUIDE
