13
PROBLEM
CAUSE
SOLUTION
PART NUMBER
General
Circuit breaker trips
or fuse blows when
unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Lights dim in room
while the unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets
warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the
touch.
4100010900RP
Appearance
The firebox does not
turn on with the but-
tons on the firebox
Improper operation
Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective Switch board
Replace the switch board
3001520100RP
Defective display / control board
Replace the display / control board
3001430200RP
Defective relay board
Replace the relay board
3001440200RP
Defective power adapter
Replace the power adapter
2100250100RP
Fireplace does not
turn on in Remote
Mode
Improper operation
Refer to Operation Section
Remote Control not working
Install new battery into the Remote Control.
Replace Remote Control
6700520200RP
Defective display / control board
Replace display / control board
3001430200RP
Flame Frozen
Loose wiring
Check wiring connections
Defective flicker motor
Replace flicker motor
2000500100RP
Flame not bright or
flame not visible
Loose wiring
Check wiring connections
Defective LED light strip
Replace LED light strip
3001420200RP
Defective display / control board
Replace display / control board
3001430200RP
The flame is not
consistently colored
or only amber
Loose wiring
Check wiring connections
Defective colored flame LED light as
-
sembly
Replace colored flame LED light assembly
3001570200RP
Defective display / control board
Replace display / control board
3001430200RP
The media bed is not
colored
Loose wiring
Check wiring connections
Defective colored flame LED light as
-
sembly
Replace colored flame LED light assembly
9601180100RP
Defective display / control board
Replace display / control board
3001430200RP
Flame Shudder
Defective flicker motor
Replace flicker motor
2000500100RP
The display is show-
ing “PF”
The thermistor wiring has become loose
Check the thermistor wiring
Defective thermistor
Replace the thermistor
3001560100RP
TROUBLESHOOTING GUIDE
