14
www.dimplex.com
PROBLEM
CAUSE
SOLUTION
Heater
Only one level of
heat is coming on
Heater wiring has become loose
Check the heater wiring
Defective relay board
Replace the relay board
3001440200RP
Heater is not turning
Off
Improper operation
Refer to Operation Section
Defective switch board
Replace the switch board
3001520100RP
Defective thermistor
Replace the thermistor
3001560100RP
Defective relay board
Replace the relay board
3001440200RP
Defective display / control board
Replace the display / control board
3001430200RP
Heater is not turning
On
Improper operation
Refer to Operation Section
Loose wiring
Check wiring connections
Defective switch board
Replace the switch board
3001520100RP
Defective heater assembly
Replace heater assembly
2203610400RP
Defective relay board
Replace the relay board
3001440200RP
Defective display / control board
Replace the display / control board
3001430200RP
Heater is turning off
after a couple of min-
utes of operation
Build up of dirt/dust in heater assembly
Ensure that exterior intake louvers and fire
-
box cavity are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
2203610400RP
Heater emits an odor Normal Operation
Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective heater assembly
Replace heater assembly
2203610400RP
Heater fan turns on
but heater lacks heat
Defective heater assembly
Replace heater assembly
2203610400RP
Heating element is
glowing red
Normal Operation
Small glowing sections of the element are
considered normal.
Defective heater assembly
If larger glowing sections are causing the
heater to trip the thermal cutout, unplug unit,
discontinue use and replace heater assem-
bly.
2203610400RP
Heater fan runs con-
tinuously
Defective heater assembly
Replace heater assembly
2203610400RP
Noise
Excessive noise with
the heater on
Dirty heater assembly
Ensure that exterior intake louvers and fire
-
box cavity are free of dirt/dust.
Defective heater assembly
Replace heater assembly
2203610400RP
Grinding or excessive
noise with the heater
off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective flicker motor
Replace flicker motor
2000500100RP
