13
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning off
Improper operation
Refer to Operation Section
Defective Heater On/Off Switch
Replace Heater On/Off Switch
Defective Thermostat
Replace Thermostat
Defective Remote Control Receiver
The remote control and the remote control receiver
needs to be replaced. Reinitialize the remote control
to the remote control receiver after installation.
Heater is not turning on, but
flame effect is still functioning
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective Heater On/Off Switch
Replace Heater On/Off Switch
Defective Heater Assembly
Replace Heater Assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective Heater Assembly
Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation
Refer to Operation Section
Defective heater assembly
Replace heater assembly
Heating element is glowing red
Normal Operation
Small glowing sections of the element are considered
normal.
Defective heater assembly
If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Heater fan runs continuously
Normal Operation
Small glowing sections of the element are considered
normal.
Defective Heater On/Off Switch
Replace Heater On/Off Switch
Noise
Excessive noise with the heater
on
Dirty Heater Assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater Assembly
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
