12
www.dimplex.com
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
SOLUTION
PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit
into another outlet or install unit on a dedi-
cated 15 amp circuit.
Lights dim in room while the
unit is on
Unit is drawing close to circuit
current rating
Move the unit to another outlet or install unit
on a dedicated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the
touch.
4100090204RP
Appearance
Fireplace does not turn on
with manual controls
Improper operation
Refer to Operation Section
No incoming voltage from the
electrical wall socket
Check Fuse/Breaker Panel
Loose wiring
Check wiring connections
Defective switchboard
Replace the switchboard
3001520100RP
Defective display/control board
Replace the display/control board
3001430100RP
Defective relay board
Replace the relay board
3001440100RP
Defective AC/DC adapter
Replace the AC/DC adapter
2100250100RP
Fireplace does not turn on
with the Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote con-
trol are dead.
Install new battery into the remote control.
Defective display/control board
Replace the display/control board
3001430100RP
Display is flashing
Loose wiring
Check wiring connections
Defective AC/DC adapter
Replace the AC/DC adapter
2100250100RP
Defective display/control board
Replace the display/control board
3001430100RP
Display has a “PF” showing
Loose connection of the
thermistor
Check wiring connection
Defective thermistor
Replace the thermistor
3001560100RP
Display has “= =” showing
The ambient temperature around
the unit is too low (≤ 32°F/0°C)
Allow the heater to run for 10-15 minutes to
allow the motor to heat up the enclosure and
begin to operate normally.
Flame Frozen
Loose wiring
Check wiring connections
Defective Flicker Motor
Replace Flicker Motor
2000500100RP
Flame is not visible
Loose wiring
Check wiring connections
Flame LED Light Assembly
is
not working
Replace
Flame LED Light Assembly
3001390100RP
Defective display/control board
Replace the display/control board
3001430100RP
Coloured flames are not
working
Loose wiring
Check wiring connections
Colored Flame LED Light Assem
-
bly is not working
Replace Colored Flame LED Light Assembly
3001500200RP
Defective display/control board
Replace the display/control board
3001430100RP
Flame Shudder
Defective Flicker Motor
Replace Flicker Motor
2000500100RP
Light leaking around the log
set (if applicable)
Log set not positioned properly
Check log set for proper fit
