10
www.dimplex.com
PROBLEM
CAUSE
SOLUTION
General
Unpleasant smell when unit is
used.
Dirty or stale water.
Clean the unit as described under maintenance.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation
Refer to Operation Section
No incoming voltage from the electrical wall
socket
Check Fuse/Breaker Panel
Defective 3 Position Switch
Replace 3 Position switch
Fireplace does not turn on with
the Remote Control
Improper operation
Refer to Operation Section
The batteries in the remote control are dead.
Install new battery into the remote control
Defective remote control
Replace Remote Control
Defective remote control receiver
Replace remote control receive
Defective IR sensor
Replace IR sensor
The flame effect will not start
Switch A is in the ‘ON’ (I) position, but mode
Switch B has not been pressed.
Press Switch B once for flame effect.
Low water level.
Check the water tank is full and there is water in
the sump.
Water in unit is too cold
Allow water to warm to room temperature.
If using distilled or reverse osmosis water, unit
will not produce a consistent mist
Add 1/8 tsp of table salt to water reservoir to
introduce electrolytes, only repeat when mist is
not being produced correctly
Check that the fan is operating correctly
Replace fan assembly
Ensure that the air filter is clean and dry
Cord is located over emitter on transducer
Relocate cord so that mist is free to rise off of
transducer.
Defective Transducer
Replace Transducer
The flame effect is too low.
Flame effect control knob is set too low.
Increase level of flame by turning Control knob
C to the left slowly.
The flame effect has too much
smoke.
Flame effect setting is too high.
Turn the flame effect Control knob “C” to the
right until it is at minimum and slowly turn to the
left, about ¼ a turn, at a time. Give the flame
generator some time to adjust before increas-
ing.
Mist is not coming out and the red
light by the transducer is not on
The cord from the power board is not working
Ensure that the cord is not pinched.
Ensure that the cord is fully inserted into the
connection on the power board.
Mist is coming out fast
Filter is missing off of Fan Housing
Replace Fan Filter
Mist does not appear to be com-
ing out evenly
Unit is not level
Level unit
Media is blocking air flow
Rearrange media
A light bulb is burnt out
Replace light bulb
TROUBLESHOOTING GUIDE
