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www.dimplex.com
Two-Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex electric fireplace. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty
applies to the original purchaser of the
product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered
by this limited warranty. Products purchased
in these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or fitness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire cost
of all necessary servicing or repair.
What this limited warranty covers and for how
long
Products, other than fireplace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex
Americas Ltd. (herein called Glen Dimplex
Americas) warrants such products to be free
from defects in material and workmanship for
a period of 2 years from the date of the first
purchase of such products.
Glen Dimplex Americas fireplace surrounds
(mantels) and trims covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the
provisions of this warranty, Glen Dimplex
Americas warrants such products to be free
from defects in material and workmanship
for a period of 1 year from the date of first
purchase of such products.
The limited 2 year warranty period for
products other than fireplace surrounds
(mantels) and trims and the limited 1 year
warranty period for fireplace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Glen Dimplex Americas or its authorized
service representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Technical Service at 1-888-346-7539. Please
have proof of purchase, catalogue/model and
serial numbers available when calling. Limited
warranty service requires a proof of purchase
of the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
Warranty
