SERVICE POLICY/GUARANTEE
Shower User Guide
Before telephoning the Dimplex Customer Service Department you should
ensure that you have the model number, power rating, serial number and
date of purchase.
If the product is no longer covered by the Guarantee, a charge will be made
for the site visit and for any parts supplied.
A charge will be made where a call under the terms of the guarantee has
been booked and a failure was not product related, or an engineer arrives
and is not able to gain access.
If a service call is booked, you or a representative must be present during the
Engineers visit.
The Dimplex Customer Service Department will be able to inform you whether
the fault can be rectified by the provision of a replacement part or an on site
visit by a Qualified Service Engineer.
In the event of you needing to contact the Dimplex Customer Service Department,
the following procedure should be followed:-
Glen Dimplex Limited guarantee this product for a period of two years, from date of purchase,
against mechanical and electrical defects arising from faulty materials or manufacturing defects,
providing the product has been installed by a competent person in accordance with the
fitting instructions.
Glen Dimplex Limited undertake to repair or replace, at their discretion, without charge,
provided the product has been properly maintained and operated in accordance with the
operating instructions. Any component found to be defective during this period, as the result
of misuse or damage, or the effects of scaling, will not be covered by this guarantee.
This product must not be modified, repaired or taken apart except by a person authorised by
Glen Dimplex Limited.
This Guarantee is only valid within the United Kingdom and does not cover product used commercially.
This Guarantee does not affect your statutory rights.
Glen Dimplex UK Limited, Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF.
Tel 0870 077 7117 Fax 0870 727 0109
Customer Services Tel 0870 240 9402
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GUARANTEE
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