BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, B45DX
TROUBLESHOOTING
GUIDE
GENERAL
Problem
Cause
Solution
Service Manual
Reference
Circuit breaker trips
or fuse blows when
unit is turned on
Improper circuit current rating
Verify unit is installed on a
dedicated 15 amp circuit
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Replace hand held remote
control
Page 5
Unit turns on or off
by itself
Defective circuit board
Replace circuit board
Page 31
APPEARANCE
Problem
Cause
Solution
Service Manual
Reference
No incoming voltage from the
power supply
See installation guide for
electrical installation
instructions
Incorrect installation wiring
See installation guide for
electrical installation
instructions
Improper operation
Refer to User’s Guide
Defective main on/off switch
Replace main on/off switch
Page 11
Install new battery into the
handheld transmitter and
reconfigure remote
Page 2
Defective remote control kit
Replace remote control kit
Page 31
Fireplace does not
turn on
Loose wiring
Check wiring connections
Page 7 - 9
Defective flame motor
Replace flame motor
Page 13
Flame frozen
Loose wiring
Check wiring connections
Page 7 - 9
Burnt light bulbs
Replace light bulbs
Page 10
Loose wiring
Check wiring connections
Page 7 - 9
Flame not bright or
flame not visible
Defective light harness
Replace light harness
Log set dim, ember
bed not glowing
Burnt light bulbs
Replace light bulbs
Page 10
Flame Shutter
Defective flame motor
Replace flame motor
Page 13
