12 www.dimplex.com
What Dimplex will do in the event of a
defect
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 2 year limited warranty
period for products other than fireplace
surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:
• Dimplex will in its sole discretion
either repair or replace such defective
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
• Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds
(mantels) and trims
, this 2 year
limited warranty entitles the purchaser
to on-site or in-home warranty
services. Accordingly, Dimplex will
be responsible for all labour and
transportation associated with
repairing or replacing the product or
part except as follows: (i) charges
which may be levied for travel costs
incurred to travel to the purchaser’s
site where the product is located if the
purchaser’s site is beyond 30 miles (48
km) from the closest service depot of
Dimplex’s dealer or service agent; and
(ii) the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims
,
this 1 year limited warranty does
not entitle the purchaser to on-site
or in-house warranty services. The
purchaser is responsible for removal
and transportation of the surrounds
(mantels) and trims (and any repaired
or replacement product or part) to and
from the authorized dealer’s or service
agent’s place of business. On-site
or in-home services for surrounds
(mantels) and trims may be performed
at the purchaser’s specific request
and expense at Dimplex’s then-current
rates for such services. Dimplex
will not be responsible for, and this
limited warranty shall not include, any
expense incurred for installation or
removal of the surrounds (mantels)
or trims or any part thereof (or any
replacement product or part) including,
without limitation, all shipping costs
and transportation costs to and from
the authorized dealer’s or service
agent’s place of business and all
labour costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE
TO THE PURCHASER OR
ANY THIRD PARTY,
WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
Warranty
